On-Site Account Manager (61846)

Morales Group • Louisville, KY

4d • Onsite

About The Position

Morales Group is seeking an On-Site Account Manager with a genuine passion for understanding and connecting with clients on a personal level, coupled with a relentless commitment to delivering results-driven solutions. The On-Site Account Manager will act as a liaison between client and Morales Group, Inc (MGI). On Site Performance Manager will effectively service the client by streamlining the Human Resource (HR) process and strive to achieve the mutual objectives of quality and continuous improvements. The responsibility of the On-Site Account Manager is to support the client needs as well as manage the teammates assigned to the client. The On-Site Account Manager is responsible for ensuring that MGI is compliant in all areas pertaining to client requirements.

Requirements

• Experience in management is helpful.
• Knowledge of other languages is helpful.
• Ability to empathize, anticipate needs and go above and beyond to exceed client expectations.
• Strong communication skills with great active listening skills.
• Ability to be accurate, concise, and detail oriented.
• Lives our core values daily.

Nice To Haves

• High School and Higher Education preferred.

Responsibilities

• Maintain good client relations by handling all customer service inquiries, concerns, issues, and ensuring consistent quality.
• Conduct onsite check-ins, be available before and after hours for escorting new starts on client premises.
• Conduct pre-employment tours as needed, ensuring teammates are fully aware of job duties and requirements prior to starting position.
• Track various performance metrics to measure and improve performance.
• Manage all daily account activity regarding the on-site client staffing needs.
• Define and develop all pre-training technologies, prepare all teammates through orientation for proper transition to assignment.
• Manage employee turnover and retention by pro-actively addressing concerns.
• Complete on-site incident/accident investigations and appropriate paperwork for all accidents and submit to safety team within 24hrs; develop strategy to reduce workers compensation dollars.
• Regularly conduct quarterly business reviews to ensure consistency and quality of service.
• Oversee time and attendance for all teammates; including timekeeping system, reconciliation, and invoice comparison and payroll activities.
• Review all payroll reports prior to payroll run and submit to payroll by deadline.
• Prepare scheduled evaluations for contingent labor.
• Counsel site teammates relative to attendance, productivity and overall job performance.
• Maintain attendance records, coordinate new starts and appropriate pre-assignment paperwork (i.e. I-9’s drug test templates, skill checks, etc.)
• Use social/professional networking sites to identify candidates.
• Communicate current client needs to appropriate internal parties for execution and delivery from office to onsite location.
• Communicate future client needs to recruitment staff and managers as needed.
• Maintain Bullhorn database for client and employee assignments.
• Conduct internal audits to ensure compliance with client screening requirements.
• Maintain outstanding communication/working relationships with all departments in the organization.
• Report all hazardous conditions/equipment to his/her manager immediately.
• Fulfill job responsibilities in accordance with the standards set out in the organization’s “Code of Business Conduct”, its policies/procedures, applicable federal/state laws, applicable professional standards, and code of ethics.
• Use independent judgment and discretion on behalf of the organization in the performance of these duties.
• Have complete understanding of Morales Group external teammate benefit package and correctly inform teammates; engage internal parties as required.
• Stay in daily and weekly direct contact with client leadership maintaining outstanding relationships.
• Utilize those relationships for planning, forecasting, and all service-related delivery expectations.
• Responsible for reporting workplace injuries to safety team in a timely manner.
• Position also requires communication and follow-up through of the entirety of a claim (from injury to return to work).
• Act as a Morales Group Safety Ambassador for respective client. Duties include ongoing trainings, participating in monthly meetings with safety team, liaison between safety team and client, etc.
• Assist the Operations/Sales team on calls to current/future clients to develop a relationship with the current/future companies and to gain an understanding of the position/requirements.
• Perform other duties as assigned.

Benefits

• Health insurance – Medical, vision, dental and life insurance plans available.
• Disability Insurance – Short-term and long-term coverage.
• Paid Baby Bonding Time – because family is important.
• Competitive PTO
• 401k Plan - for saving for the future.
• Professional Development – From our Udemy partnership to monthly workshops to continuing education tuition reimbursement program – we believe in developing our team.
• A culture of Giving Back – 16 Paid Volunteer Hours
• Passport Program – we want to keep the team engaged in the culture we’ve built.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED