About The Position

VeriCore Consulting Group is seeking experienced Registered Nurses to provide overnight clinical triage support for Assisted Living and Memory Care communities across multiple states. The Triage RN is responsible for delivering sound clinical judgment, exceptional communication, and efficient problem-solving through remote triage support for onsite staff. This role requires the ability to assess incidents, changes in resident condition, and staff concerns through high-volume telephonic communication while maintaining professionalism, accuracy, and calm decision-making under pressure. Additionally, the Triage RN will coordinate outbound communication with hospice agencies, home health providers, pharmacies, physicians, families, and other healthcare partners as needed.

Requirements

  • Current RN license in good standing
  • Minimum of 5–7 years of combined experience in Assisted Living, Memory Care, Long-Term Care, Skilled Nursing, or Geriatric or Senior Care
  • Strong clinical assessment and investigative skills
  • Excellent verbal and written communication abilities
  • Strong organizational skills with the ability to work independently and remain self-accountable in a remote environment
  • Ability to remain calm, professional, and solution-focused during emergent situations
  • Team-oriented mindset with flexibility to assist in schedule coverage as operationally needed
  • A quiet, professional workspace free from excessive background noise or interruptions
  • Reliable high-speed internet capable of supporting required systems and communication platforms
  • Ability to safely and securely handle HIPAA-protected information in a home office environment
  • Ability to communicate clearly via phone and telehealth platforms
  • Ability to utilize multiple software platforms and EHR systems simultaneously

Nice To Haves

  • Multi-state licensure preferred
  • Experience with Electronic Health Record systems preferred, including ECP, PointClickCare, Eldermark, Epic, MatrixCare, Residex
  • Experience with telehealth and remote communication technologies preferred
  • Strong working knowledge of Pharmacology, Blood glucose monitoring, Emergency preparedness, First aid and urgent response protocols, High-acuity senior care

Responsibilities

  • Answer incoming triage calls during scheduled shifts, including evenings, overnights, weekends, and holidays
  • Assess resident incidents, falls, medication concerns, behavioral changes, and emergent clinical situations remotely
  • Provide guidance and direction to onsite caregiving teams regarding appropriate interventions and escalation procedures
  • Make outbound calls to hospice agencies, home health providers, pharmacies, physicians, families, and emergency contacts
  • Document all interactions and recommendations appropriately within the Electronic Health Record
  • Maintain HIPAA compliance and confidentiality standards at all times
  • Communicate effectively and professionally with a diverse workforce and healthcare partners
  • Maintain strong attention to detail and timely follow-through
  • Participate in mandatory meetings, trainings, and continuing education requirements
  • Maintain all applicable nursing licenses and CEU requirements
  • Support and promote VeriCore’s mission, values, and culture of service excellence

Benefits

  • Flexible remote scheduling
  • Competitive compensation
  • Collaborative clinical leadership
  • Opportunity to support multiple senior living communities
  • Meaningful work that directly impacts resident care and caregiver support
  • A growing and innovative healthcare support organization
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