On Call Tow Operator

Dacus • McPherson, KS

4d • Onsite

About The Position

Dacus Towing & Recovery is seeking a dependable and professional On-Call Tow Truck Driver to provide emergency roadside assistance, towing, recovery, and transport services during evenings, overnight hours, weekends, and holidays as needed. This position plays a critical role in serving customers during stressful situations and requires someone who can work independently, make sound decisions, and represent our company with professionalism.

Requirements

• Must reside within 10 minutes of McPherson.
• Must be available to respond during assigned on-call shifts and report to the shop within 15 minutes of dispatch notification.
• Must be at least 21 years of age.
• Valid CDL with acceptable driving record required.
• Ability to pass DOT physical examination and maintain medical certification.
• Ability to obtain and maintain any required certifications and endorsements.
• Ability to safely operate manual and automatic transmission vehicles.
• Basic mechanical aptitude and troubleshooting skills.
• Ability to work independently and make sound decisions under pressure.
• Strong communication and customer service skills.
• Ability to work evenings, overnight hours, weekends, holidays, and rotating on-call schedules.

Nice To Haves

• The ideal candidate is dependable, calm under pressure, mechanically inclined, and committed to helping people.
• We are looking for someone who can be counted on when the phone rings at 2:00 a.m., takes pride in their work, and represents our company with professionalism, integrity, and a willingness to serve others.

Responsibilities

• Respond to towing and roadside service calls in a safe, timely, and professional manner.
• Perform light, medium, and heavy-duty towing and recovery services.
• Provide roadside assistance services including lockouts, fuel delivery, battery jump-starts, tire changes, and winch-outs.
• Communicate effectively with customers, dispatchers, law enforcement agencies, repair facilities, and other service providers.
• Assess recovery situations and make safe, informed decisions while protecting people, vehicles, and property.
• Accurately document calls, update statuses in towing software, collect payments, and complete required reports and paperwork.
• Conduct pre-trip and post-trip inspections of assigned vehicles and equipment.
• Ensure all vehicles, tools, and equipment are properly maintained, secured, and kept clean and organized.
• Follow all DOT regulations, company policies, and safety procedures.
• Represent Dacus Towing & Recovery professionally through appearance, attitude, and customer interactions.
• Promote company services and assist in building positive customer relationships within the community.
• Reliability and availability are essential functions of this position.

Benefits

• Competitive commission based pay.
• 100% paid employee BCBS health insurance with dental coverage.
• 401(k) retirement plan with up to 4% company match.
• Company-provided tools and equipment.
• Paid training, certifications, and professional development opportunities.
• Supportive team environment within a growing family-owned company.
• Opportunities for advancement within Dacus Towing & Recovery and affiliated companies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED