On Call Scheduler Week Nights

Cheer Home Care•San Diego, CA

23h•Remote

About The Position

We are seeking compassionate, organized, and solutions-oriented On-Call Scheduling Coordinator to support our caregiving team during overnight, weekday hours. This role is critical to ensuring continuity of care, timely staffing support, and exceptional service for our clients and caregivers. The On-Call Scheduling Coordinator serves as the first point of contact for urgent staffing needs, call-offs, schedule changes, and caregiver support after business hours. Anything from clocking someone in and scheduling to problem-solving care and supporting clients and caregivers. Cheer provides nonmedical home care services to the elderly and disabled, with a focus on companionship, personal care, homemaking, and transportation services, to enable our clients to continue living comfortably at home. As a Cheer On Call Scheduling Coordinator, your personality and skills will bring a better quality of life to seniors and adults with disabilities.

Requirements

Must reside within San Diego County or a reasonable commuting distance.
Friendly Demeanor
Comfortable with using Technology

Responsibilities

Reviewing Shift Notes
Clocking Caregiver In and Out
Scheduling Replacement Caregivers for Call-Outs
Support Caregivers During their Shifts
Answering Client Questions
Bringing Ease and Comfort to Our Clients and Caregivers Day
Coordinate caregiver coverage to ensure uninterrupted client care
Communicate professionally with caregivers, clients, and leadership teams
Escalate urgent concerns appropriately following company protocols
Support continuity of care and operational efficiency during overnight and weekend hours
Partner closely with operations and care teams to provide exceptional service
Maintain confidentiality and professionalism in all communications
On a Rare Occasion - Visiting a Client