ON CALL Receptionist - Midlothian, VA

FitzGerald Financial Group - Division of TowneBank Mortgage•Midlothian, VA

3d•Onsite

About The Position

TowneBank has a culture that has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community. It embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

Requirements

Must be able to travel to locations throughout the territory listed above.
Sitting 60% of the time
Walking to the teller line and to other co-workers several times daily to deliver mail and customers’ transactions
Escorting customers to other branch personnel
Assisting elderly and handicapped customers when entering and leaving the building
Operating the copy machine several times a day
Walking to check the FAX machine hourly; operating the FAX machine; adding paper and performing necessary maintenance to the machine
Maintaining and organizing supplies requiring lifting (up to 10 pounds), reaching, bending and stooping
Preparing and monitoring coffee and refreshments for customers
Normal business environment
Receptionist area is located near the main doors which can result in a change in air temperature throughout the day
Excellent customer service skills
Excellent telephone skills
Flexibility and dependability is a must

Nice To Haves

Computer experience (Word and Excel)

Responsibilities

Agrees to work when called upon. Holidays are a popular time to be available. Must also be available to fill in for vacations, medical leaves, and other absences. A lot of times absences are unplanned so the on-call receptionist must be prepared to work spur of the moment.
Displays a professional appearance and behavior
Welcomes members to TowneBank, determines the nature of their business and directs them to the appropriate person or department
Operates the department’s or branch’s main telephone switchboard and assists callers by transferring them to the appropriate party or taking messages from the caller
Becomes familiar with TowneBank’s locations, hours, telephone numbers and individuals so that routine questions can be answered with ease
Types memos, correspondence, reports and other documents as needed
Assists the branch or department team with a variety of day-to-day duties as requested
Assists with copy projects
Other duties as assigned
Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)