On-Call Onsite Technician

Five Star Technology Solutions • New Castle, PA

11d • Onsite

About The Position

This position provides on-demand, as-needed onsite technical support for end-users — students, teachers, support staff, and school administrators — at school buildings within a two-hour drive of the technician's home address. Unlike Five Star's full-time Onsite Technician role, this is a part-time, PRN (“as-needed”) position built for districts and clients that need periodic or intermittent onsite coverage, plus additional on-call dispatches, rather than a daily onsite presence. The individual in this role must possess excellent communication and troubleshooting skills, prioritize requests effectively, and remain flexible and responsive to a variable, on-call schedule across a dynamic K-12 environment.

Requirements

• Experience troubleshooting hardware, software, and connectivity issues
• A problem-solving mindset
• A customer service background with excellent communication skills
• A valid driver's license
• Reliable transportation to travel within a two-hour radius of home address

Responsibilities

• Provide Tier I onsite technical support during scheduled visits and on-call dispatches, responding to issues submitted by school staff and/or students.
• Coordinate availability and visit scheduling with the Head of Onsite Services, confirming visit windows, on-call windows, and expected response times.
• Perform computer imaging, software installations, and technology inventory maintenance/repair during scheduled site visits.
• Troubleshoot and repair various devices and peripheral equipment, including but not limited to iPads, MacBooks, Chromebooks, Windows laptops, Windows desktop PCs, and interactive whiteboards.
• Work within Five Star's ticketing system to log detailed troubleshooting notes for each visit and escalate issues to higher-level technical support when necessary, collaborating until problems are fully resolved.
• Communicate clearly with school personnel during each visit regarding ticket status, and with Five Star leadership regarding completed work and recurring issues.
• Support seasonal spikes — such as device deployment/collection or back-to-school setup — on an as-needed, scheduled basis.
• Uphold Five Star's quality-of-service standards on every visit, including single-visit or infrequent engagements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed