Case Manager, Bowdoin Street

PINE STREET INN INC • Boston, MA

1d • Onsite

About The Position

PSI’s Permanent Supportive Housing Department provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model, promoting long-term stability in housing and the end of homelessness in Boston. The On-Call Housing Case Manager is a non-essential position in the event of weather or emergencies and will work 100% on site. This role works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques.

Requirements

• High School Diploma or Equivalent
• Strong written communication skills
• Computer Proficiency in Microsoft Office Products
• Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
• Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants
• Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations
• Experience working as part of a team

Nice To Haves

• Bi-lingual – Spanish/English
• Experience working with chronically homeless individuals in Housing First programs
• Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
• Knowledge of government benefits systems, and Boston area service providers
• Experience with HMIS

Responsibilities

• Responsible for a specific caseload of tenants
• Collaborating with other housing staff on program-wide efforts to stabilize and promote the individual growth of all Scattered Site Housing tenants
• Assisting tenants with all required program documentation
• Assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid
• Supporting the development of tenants’ activities of daily living skills
• Creating individual service plans with tenants
• Maintaining all necessary documentation

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 251-500 employees