On-Call Front Desk Agent

BBL Hospitality • Troy, NY

1d • $16 - $17 • Onsite

About The Position

This is a great opportunity for someone who has flexibility in their schedule and is looking to pick up some extra hours as needed. Typically requests will be made for 1-3 days per month, opportunities for more hours will present themselves over certain periods of time. While this is an on-call position, availability should be generally open as needed.

Requirements

• Able to work flexible schedule.
• High school diploma or equivalent preferred.
• Typing skills.
• Computer aptitude.
• Interpersonal skills.
• Reading skills.
• Writing skills.
• Mathematical abilities, including basic math.
• Speaking/hearing on the phone.
• Reading/writing/typing.
• Lifting and carrying.
• Reaching overhead.
• Pushing.
• Pulling.
• Bending.
• Able to walk stairs.
• Moving about, usually while standing up for a significant portion of the workday.

Responsibilities

• Assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management.
• Maintaining a high standard of service and hospitality at all times.
• Registering guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates.
• Preparing for group check in and out, and VIP arrivals.
• Becoming informed of events/functions in the hotel during the shift.
• Checking guests out of the hotel.
• Processing customer payments according to established policies and procedures.
• Responding to guest requests promptly.
• Promoting hotel services, facilities and outlets.
• Providing guests with information such as local attractions and directions to increase guest satisfaction.
• Resolving guest complaints to the satisfaction of the customer.
• Informing supervisor of major problems, complaints, disturbances or unhappy guests.
• Booking guest reservations or coordinating with reservation center.
• Handling departmental accounting of moneys, receipts, guest accounts and other forms of credit.
• Posting all charges.
• Completing cashier’s report, preparing deposit and counting cashier bank.
• Issuing, controlling and releasing guest safe-deposit boxes.

Benefits

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED