On-Call Event Staff Runner

The Smith Center • Las Vegas, NV

4d • $0 - $19 • Onsite

About The Position

The On-Call Event Staff Runner provides operational, hospitality, and logistical support for artists, touring productions, and Programming Department activities to help ensure the successful execution of performances and events at The Smith Center. Reporting to the Artist Services Manager and in coordination with tour management, this position assists with artist and show personnel transportation, time-sensitive errands, delivery and pickup of event-related materials and supplies, and other operational support before, during, and after performances and events. This position plays an important role in delivering an exceptional artist and guest experience while maintaining a high level of discretion, professionalism, and customer service. The On-Call Event Staff Runner must be able to effectively prioritize multiple assignments, respond to changing operational needs, and work efficiently in a fast-paced environment while exercising sound judgment and attention to detail.

Requirements

• High school diploma, GED, or equivalent combination of education and experience required.
• Valid driver's license with an acceptable driving record required and the ability to safely operate standard passenger vehicles, passenger vans, Sprinter vans, or similar vehicles.
• Excellent customer service, interpersonal, and verbal communication skills, with the ability to interact professionally and effectively with artists, touring personnel, guests, vendors, leadership, and fellow team members.
• Strong organizational skills and attention to detail, with the ability to coordinate and complete multiple assignments in a fast-paced, event-driven environment.
• Ability to establish priorities, adapt to changing schedules and operational needs, and effectively manage time while meeting deadlines.
• Demonstrated ability to exercise sound judgment, think critically, solve problems, and make appropriate decisions in a dynamic environment.
• Ability to work independently with minimal supervision while also collaborating effectively as part of a team.
• Ability to build and maintain positive working relationships with individuals from diverse backgrounds, roles, and communication styles.
• Demonstrated professionalism, discretion, reliability, and the ability to maintain confidentiality when working with artists, touring productions, and event personnel.
• Ability to learn, retain, and consistently follow departmental procedures, safety guidelines, organizational policies, and operational standards.
• Ability to remain flexible, composed, and service-oriented while responding to changing priorities and time-sensitive requests.
• Must be 21 years of age.
• Must be legally authorized to work in the United States.
• Proficiency with Microsoft Office applications, including Outlook, Teams, Word, and Excel, and the ability to use email, internet browsers, and other standard computer applications.
• Ability to learn and effectively use departmental scheduling, event management, and venue management software.
• Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment.
• Must meet and maintain The Smith Center's motor vehicle driving standards and remain eligible to operate organization-owned, leased, or rented vehicles in accordance with the organization's motor vehicle insurance policy requirements.
• Demonstrated commitment to safe driving practices and compliance with all applicable traffic laws, organizational vehicle policies, and safety procedures.
• Must promptly notify The Smith Center of any changes to driving status, including license suspension, revocation, restrictions, or motor vehicle violations that may affect driving eligibility.

Nice To Haves

• Minimum of three (3) years of experience in artist services, hospitality, guest services, event operations, transportation, performing arts, live entertainment, hotels, or a related customer service environment preferred.
• Experience providing exceptional customer service while interacting with guests, artists, performers, touring personnel, or VIP clientele preferred.
• Experience working in a fast-paced environment with the ability to effectively prioritize multiple assignments and adapt to changing operational needs.
• Experience with Social Tables, Momentus Elite, or similar event and venue management systems is preferred.

Responsibilities

• Provide transportation for artists, touring personnel, and other authorized guests to and from airports, hotels, venues, and other approved destinations in a safe, courteous, and professional manner.
• Support the Programming Leadership team with event logistics before, during, and after performances and special events to help ensure smooth day-of-event operations.
• Complete time-sensitive errands, including the pickup and delivery of artist hospitality items, catering, production supplies, equipment, documents, and other event-related materials.
• Assist with artist hospitality and backstage support by helping prepare dressing rooms, delivering requested items, and responding to artist, tour management, and event personnel needs as directed.
• Coordinate assigned activities with the Artist Services Manager, tour management, and other internal departments to support operational and event requirements.
• Safely operate standard passenger vehicles, passenger vans, Sprinter vans, or similar vehicles while complying with all applicable traffic laws and The Smith Center's vehicle safety procedures.
• Maintain the cleanliness, organization, fueling, and overall readiness of assigned vehicles and assist in maintaining organized backstage, hospitality, and storage areas.
• Represent The Smith Center in a professional, courteous, and service-oriented manner when interacting with artists, touring personnel, vendors, guests, and fellow team members.
• Maintain confidentiality and exercise professionalism and discretion when working with artists, touring productions, and confidential event information.
• Accurately communicate updates, schedule changes, and operational information to the Artist Services Manager and other designated personnel members to help ensure efficient event execution.
• Follow established departmental procedures and safety guidelines while performing assigned responsibilities.
• Maintain regular, reliable, and punctual attendance.
• Perform other duties and special projects as assigned within the scope of the position to support Programming Department operations and the successful execution of performances and events.

Benefits

• Competitive Hourly Rates
• 401(k) retirement savings plan eligibility on your start date with employer match
• Training and career growth opportunities
• Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.
• Discounts on Starbucks products and merchandise

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED