On-Call Enhanced Visitation Specialist

Good Samaritan Family Resource Center of San Francisco•San Francisco, CA

19h•$30 - $34•Hybrid

About The Position

The On-Call Enhanced Visitation Specialist provides structured supervision of visits between children and parents referred by the Department of Children and Family Services, supporting families working toward reunification. This site-based program creates a safe, supportive environment where parents can strengthen parenting skills, build healthier relationships with their children, and improve long-term permanency outcomes. In this role, the specialist closely monitors parent-child interactions, documents for each visit, and offers real-time guidance through role modeling, coaching, and constructive feedback. Using a culturally responsive, strength-based approach, the On-Call EV Specialist promotes family well-being by delivering education, advocacy, and case management, while also connecting families to community resources and support services that reinforce stability and success.

Requirements

BA in Social Work/related field or equivalent years of experience.
Minimum of one year experience in case management or related casework.
Experience in client interviewing, assessment, and service plan development.
Bilingual Spanish/English required (reading, writing, and verbal).
Experience working with Latino immigrant population and understanding of immigrant issues.
Excellent attention to detail.
Ability to work in a fast-paced, high need environment.
Must possess good organizational and time-management skills.
Demonstrate good judgment and have excellent problem-solving abilities.
Always maintain a professional demeanor and always maintain confidentiality.
Must be able to work evenings and weekends as needed.
Must be self-motivated, have excellent work ethic and be able to work independently.
Proficient in Microsoft programs specifically in both WORD and EXCEL.
Must complete a full background check (Department of Justice, FBI, Child Abuse Index) after conditional offer is made.
Must have TB clearance.
Bilingual (Spanish and English).

Nice To Haves

Experience in child welfare and/or case management, crisis intervention, peer counseling.
Education or training in Child, Adolescent and/or Family Development, or related field.
Certification or experience in the facilitation of parenting classes or other evidence-based curriculums.
Experience designing/modifying curricula.
Experience in Crisis Response and/or De-escalation training.
Ability to work independently and as part of a team.

Responsibilities

Ensure communication and interventions with visitors and participants are culturally relevant, acknowledge and value families' strengths, and are responsive to the multiple aspects of the diversity of the families served.
Supervise visits between child(ren) and their parent(s) and ensure children have age-appropriate opportunities for interaction with their parent(s) and maintain a safe environment for all participants.
Make appropriate referrals to Good Samaritan services and other community resources, and encourage/facilitate successful and continued access to those services.
Conduct Basic and Comprehensive Intakes through internal database (Salesforce, CMS) to new and returning Good Samaritan Participants which includes assessing needs, completing consent forms and keeping documents confidential.
Provide families referred by Family & Children Services with supportive, culturally responsive, nonjudgmental, and non-stigmatizing navigation services.
Maintain consistent communication with Child Welfare Worker regarding progress and challenges.
Collaborate with Child Welfare Worker to build enrichment programs/opportunities for each visit.
Oversee visits (minimum of 3 families/week, up to 3-6 hours per visit) with families enrolled in Enhanced Visitation Services.
Teach and model skills and strategies for accessing services, goal setting, problem solving, conflict resolution, communication, parenting, and other areas relevant to family’s well-being.
Complete program reporting and program evaluation activities as required by DEC and Child Protective Services.
Research community services to identify relevant resources to incorporate into a resource information guide.
Follow safety protocols and procedures during visitations.
Provide administrative support to staff as needed.
Other duties as assigned.
Working closely with HSA staff and other partners to obtain referrals and ensure effective coordination of care.
Coordinate and schedule visitation appointments with legal guardians, foster parents and other involved parties to ensure timely, consistent, and well-organized family visits.
Attend Monthly Enhanced Visitation Provider meetings to coordinate services and supports to families receiving EV resources.
Attend mental health consultations, individual, team, agency, and other meetings as scheduled.
Participate in a variety of case-related meetings at family, agency and multi-agency levels.
Participate in ongoing training and professional development to strengthen skills in family engagement, visitation supervision, reunification support and other relevant position-related trainings.
Maintain intakes, case notes, files, and other documentation and data for each program activity.
Enter required registrations and attendance into database by assigned due date.
Maintain and prepare the visitation room, ensuring it is clean, safe, in good condition, and restocked with food and necessary supplies to create a welcoming environment for families.
Comply with the legal standards for mandated reporting.
Ensure that programs and services are aligned with Good Sam’s Mission and Vision.
Other tasks as assigned.