On-Call Concierge – Hope Lodge: (Day, Evening, Overnight & Weekends)
About The Position
The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security. This is an on-call, as-needed position. Hours are not guaranteed and will vary based on staffing needs, including planned PTO coverage, call-offs, and other absences. Candidates with broad availability are strongly preferred! Coverage may include daytime shifts (approximately 7:30 AM–4:00 PM), evening shifts (approximately 4:00 PM–11:00 PM), and occasional overnight shifts. Weekend availability is required. Most planned coverage is scheduled approximately two weeks in advance; however, candidates should also have some flexibility to accept occasional shifts with less than 24 hours' notice due to unexpected call-offs.
Requirements
- High School Diploma or Equivalent
- Minimum 1 year of customer service experience preferred
- Strong communication and interpersonal skills
- Friendly, personable, and guest-focused approach
- Ability to work independently and multitask
- Strong customer service and problem-solving skills
- Ability to maintain accurate records and follow established procedures
- Proficiency with Microsoft Office and general computer systems
- Ability to work flexible hours, including daytime, evening, overnight, and weekend shifts as available
- Dependability and willingness to provide both planned and occasional short-notice coverage
Nice To Haves
- Additional education or training in hospitality management or customer service is a plus.
- Previous experience in hospitality, guest services, retail, nonprofit services, or a related customer-facing environment is preferred.
Responsibilities
- Greet guests and manage check-in and check-out procedures
- Provide information about lodge amenities and community resources
- Coordinate transportation and Hope Lodge services and schedules
- Respond to guest requests, concerns, and emergencies
- Maintain an organized front desk area and accurate guest records
- Monitor lobby security and implement safety protocols
- Answering incoming phone calls
- Processing guest referrals
- Conducting room checks
- Providing new-guest tours
- Supporting guest check-outs during daytime shifts
- Supporting guest check-ins and tours during evening shifts
- Maintaining front desk coverage until the next scheduled team member arrives
Benefits
- generous paid time off policy
- medical
- dental
- retirement benefits
- wellness programs
- professional development programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
