On Call Concierge, Hope Lodge (Daytime, Evenings & Weekends)

American Chemical Society•Lubbock, TX

2d•Onsite

About The Position

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security. This is a Limited Part-Time position scheduled based on business needs and will typically work less than 20 hours per week. The primary staffing need is for evening, overnight, and weekend coverage. But candidates with flexible availability across daytime, evenings and weekends are strongly preferred! Pay rate: $19.50/hour plus applicable shift differential for qualifying hours. Shift Differential Pay 10% — Monday through Friday for hours worked after 6:00 PM 15% — Saturday and Sunday 20% — Hours worked between 12:00 AM and 5:30 AM

Requirements

High School Diploma or Equivalent
Minimum 1 year of customer service experience.
Strong communication and interpersonal skills
Ability to work independently and multitask
Excellent customer service and problem-solving skills
Proficiency in Microsoft Office and multi-line phone systems
Ability to maintain accurate guest records and follow established procedures
Dependable, professional, and comfortable working with cancer patients and caregivers
Ability to work flexible hours, including evenings, overnight shifts, and weekends
Ability to remain calm and responsive when addressing guest concerns or unexpected situations

Nice To Haves

Additional education or training in hospitality management or customer service is a plus.
Previous experience in hospitality, guest services, hotel/front desk operations, nonprofit services, healthcare-adjacent services, or a related field is preferred.

Responsibilities

Greet guests and manage check-in and check-out procedures (30%)
Provide information about lodge amenities and community resources (20%)
Coordinate transportation and EMPOWER Program services and schedules (15%)
Respond to guest requests, concerns, and emergencies (15%)
Maintain an organized front desk area and accurate guest records (10%)
Monitor lobby security and implement safety protocols (10%)
Depending on the assigned shift, responsibilities may also include supporting evening guest arrivals, responding to overnight guest needs, maintaining front desk coverage, completing documentation, and preparing the lodge for the next shift.