On-Call Box Office Staff

Cannonball Arts • Seattle, WA

4d • Onsite

About The Position

The On-Call Box Office Staff is responsible for delivering a positive and efficient ticketing experience for guests attending concerts and events at Cannonball Arts and the LVL1 Music Venue. This role manages will call, ticket sales, and guest check-in with professionalism and accuracy, ensuring seamless entry and exceptional customer service. This is an on-call position ideal for someone who enjoys live events and can jump in as part of the team during our busiest show nights.

Requirements

• Prior box office or ticketing experience preferred, including experience with systems such as SeeTickets, Ticketmaster, or similar.
• Experience working in live music venues, theaters, or sporting arenas strongly preferred.
• Technical acumen with the ability to troubleshoot ticket platform or scanning issues in real time.
• Strong customer service and communication skills.
• Ability to remain calm and courteous under pressure in a fast-paced environment.
• Comfortable handling cash and POS transactions accurately.
• Must be reliable, punctual, and able to work late nights, weekends, and holidays as needed.

Nice To Haves

• Experience with ticket settlements is a plus.

Responsibilities

• Operate point-of-sale and ticketing systems to sell tickets and manage will call efficiently.
• Verify ticket authenticity, process guest entry, and resolve ticketing or scanning issues.
• Greet guests and provide venue and event information with enthusiasm and professionalism.
• Maintain accurate cash handling and credit card transaction procedures.
• Support pre-show and post-show box office setup and breakdown, including signage, equipment, and supply management.
• Collaborate with the FOH and Security teams to ensure smooth guest flow and adherence to venue policies.
• Maintain confidentiality of guest and artist information.
• Serve as an ambassador for Cannonball Arts and LVL1, upholding our standards for hospitality, accessibility, and inclusion.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed