On Call Banquet Server
About The Position
Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Requirements
- High School diploma or equivalent and/or experience in hotel or a related field preferred.
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to show initiative, including anticipating guest or operational needs.
Responsibilities
- Perform preparatory tasks and side work duties to ensure that guests are promptly and efficiently served.
- Read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
- Serve guests according to the hotel’s standards in a friendly, courteous, and professional manner.
- Respond to guest problems, complaints, and accidents, communicating to management if necessary.
- Set all tables according to hotel standards.
- Maintain the banquet storeroom in a neat and orderly manner, stocked with appropriate supplies.
- Clean-up banquet space after the completion of the function and ensure all equipment and supplies are stored and re-stocked properly.
- Prepare room according to BEO and various meal functions.
- Follow all money handling procedures when serving the guest.
- Know the menu items for each function served and be able to give accurate descriptions.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
