On-Call Banquet Server

Proper Hospitality Careers•Santa Monica, CA

3d•Onsite

About The Position

This role is responsible for serving food and beverages to guests during banquet events, ensuring a professional and courteous experience. The server will maintain the flow of service, interact with guests to ensure satisfaction, and assist with event setup and breakdown. Collaboration with the banquet captain and other team members is crucial for efficient service. Adherence to health, safety, and alcohol service regulations is mandatory.

Requirements

High school diploma or equivalent required.
Food Handler certification or similar required (if applicable).
Alcohol service certification (e.g., TIPS) may be required based on local regulations.
Strong customer service skills with the ability to interact with guests in a professional and friendly manner.
Ability to follow instructions and work well within a team environment.
Attention to detail, especially with food and beverage orders and presentation.
Ability to remain calm and composed in a fast-paced, high-pressure environment.
Ability to stand for extended periods of time and work in a fast-paced, physically demanding environment.
Ability to lift up to 25 pounds and carry trays of food and beverages.
Ability to work evenings, weekends, and holidays as required.

Nice To Haves

Previous banquet or restaurant serving experience preferred, but not required.

Responsibilities

Serve food and beverages to guests in a professional and courteous manner, following banquet event orders and specifications.
Ensure that all guests receive their food and drinks in a timely, efficient, and friendly manner, keeping service areas clean and organized.
Maintain the flow of service during events, ensuring that courses are delivered according to the event schedule and guests' needs are met promptly.
Provide excellent customer service by addressing guest inquiries, offering recommendations, and ensuring a positive experience throughout the event.
Attend to guest needs promptly, ensuring that their requests are met with courtesy and professionalism.
Handle guest complaints or concerns swiftly and professionally, ensuring that issues are resolved to the guest’s satisfaction.
Set up tables, chairs, linens, glassware, silverware, and other banquet items according to event specifications.
Assist in the arrangement and preparation of food and beverage stations, ensuring everything is set up and ready before the event begins.
Break down tables and service areas after the event, cleaning up and returning items to the appropriate storage areas.
Work closely with the banquet captain and other team members to ensure smooth and efficient service throughout the event.
Assist in maintaining a clean and organized work area, including the kitchen, service stations, and dining areas.
Communicate effectively with fellow servers, kitchen staff, and event managers to ensure that all guest needs are met promptly and correctly.
Adhere to all health and safety regulations, including proper handling and service of food and beverages.
Follow all hotel policies and local regulations regarding alcohol service, including checking IDs and ensuring responsible service.
Ensure cleanliness and sanitation standards are met throughout the event, maintaining a safe and hygienic environment.