OMS Manager, Business Systems

Pacsun Careers•Anaheim, CA

12d•$138,041 - $155,588

About The Position

The OMS Manager, Business Systems manages assigned business applications and supervises a team of analysts, developers, engineers, and/or architects who design, develop, and provide second- and third-level support. The role establishes standards and procedures to ensure system availability and accurate functionality, leads projects from needs and application analysis through implementation, and reports on system, project, and team status to upper management. The manager partners with business stakeholders and portfolio leadership to align IT initiatives with business objectives, optimize system use and business processes, and develop and maintain a strategic systems plan for supported business areas. The position leads application support and project delivery, reviews designs and implementations for quality and adherence to standards, coordinates the promotion of applications into production, and communicates with team members, users, and management. It also manages direct reports through task assignment, mentoring, goal setting, performance reviews, training, and talent development, while building and maintaining a succession plan. The role works with business owners, support desks, process managers, and vendors to address issues and ensure applications remain current and operational. This is a full-time position in a professional office environment. Occasional evening and/or weekend work may be required during high-volume periods. The role may require business travel and extended computer and mobile-phone use. Salary range: $138,041–$155,588.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business Management, or equivalent work experience.
Ability to create, implement, and manage project plans.
Ability to lead a technical team supporting and maintaining an application set.
Experience with System-i and Windows object-oriented application development and operational environments.
Experience with relational database architecture and languages, including SQL, DDL, DML, stored procedures, and relational integrity.
Ability to work independently and motivate others.
Ability to train and develop team members.
At least 5 years of experience working in retail and in-depth knowledge of retail business processes.
At least 6 years of IT experience performing application analysis, design, and development.
At least 2 years of experience supervising or managing IT staff.
Excellent oral and written communication skills, including the ability to communicate with business executives, partners, peers, leadership, and direct reports.
Ability to conduct meetings and presentations on IT subject matter.
Excellent analytical and problem-solving skills.
Ability to work collaboratively and adapt to changing department and company needs.
Proficiency with Microsoft Office products, including Visio and Microsoft Project.
Ability to sit and work at a computer for extended periods.

Responsibilities

Establish, review, and maintain standards and procedures to ensure business system availability and accurate functionality.
Lead the business systems team in second- and third-level support for assigned applications.
Coordinate with the support desk, business application owners, the business systems process manager, and application vendors to keep systems current and functioning properly.
Manage projects using the company’s project management life cycle and SDLC, including needs and application analysis, implementation planning, resource assignment, and status monitoring and reporting.
Review and quality-check application designs and implementations to ensure programming and business process standards are met.
Coordinate the promotion of new applications into production.
Communicate project status to team members, users, and management; lead project meetings and participate in other required meetings.
Track and document time requirements.
Work with supported business owners to identify, prioritize, and resolve systems issues.
Manage direct reports by assigning support and project tasks and ensuring team members have appropriate direction, resources, and training.
Mentor team members, set goals, conduct performance reviews, and work with HR on performance improvement programs when needed.
Hire, develop, and retain business systems professionals; build a high-performing team and develop succession plans for supported portfolio positions.
Identify current business systems solutions through conventions, seminars, journals, and benchmarking.
Partner in designing, developing, and managing the portfolio’s strategic systems plan.
Operate with integrity and confidentiality, develop cross-functional partnerships, advocate for Pacsun, and lead company culture and conduct.
Perform other tasks as assigned.