Omnichannel Fraud Manager

Academy Sports + Outdoors•Katy, TX

About The Position

At Academy Sports + Outdoors, our vision is to be the best sports + outdoors retailer in the country. We are a passionate, purpose-driven team committed to each other and our customers. With over 80 years of history, we've built a culture that puts people first, creating opportunities for growth, fostering meaningful connections, and supporting every Team Member's journey. We believe in the power of fun, and here, you'll not only help customers gear up for their next adventure but also launch your own. Academy is a place where fun can't lose, whether you're starting out or leveling up.

Requirements

High School diploma or equivalent required
Bachelor’s degree in Accounting or Finance required; or equivalent combination of education and work experience
5+ years of eCommerce, Retail, or Online Fraud Experience preferred.
Strong interpersonal, written, and verbal communication skills, and the ability to interface effectively with team members at various levels of the organization
Proven leadership skills and the ability to articulate the vision of the organization in a way that is easily understood and actioned by the team
Ability to influence cross-functional teams to achieve meaningful business outcomes, often without formal authority
Must be skilled in managing people: performance, team building, and professional development
Excellent time management skills and the ability to leverage the team to support multiple initiatives and a large volume of work
Proven ability to accurately analyze data and use learnings to make data-driven business decisions
Strong understanding of the P&L and key financial metrics that impact the organization
Analytical with strong problem solving abilities and creative resolution skills
Self-motivated, with the ability to work on multiple projects in a fast paced environment
Acceptable level of hearing and vision to perform job duties
Adhere to company work hours, policies, procedures and rules governing professional staff behavior
Regular attendance required, including being “on call” for one weekend per month
Holiday and off-hour work can be necessary based on seasonality and/or workload

Responsibilities

Lead a team of fraud analysts in preventing fraudulent activity on Academy.com, encompassing all methods of order placement (e.g. Desktop/Mobile, In Store Device, etc.) and all fulfillment capabilities (Pick Up in Store, Ship from Store, Ship from DC, Drop Ship, etc.)
Lead the team in monitoring and controlling for other potential avenues for fraudulent activity such as carrier claims fraud, returns fraud, social engineering of Academy’s Customer Care team.
Partner with key internal teams such as Loss Prevention, Customer Care, and Store Operations to create holistic processes and procedures for detecting and prevent fraud both in stores and online.
Partner with external partners and banking institutions to implement industry best practices
Analyze chargeback data from banking institutions and leverage findings to improve fraud controls
Manage and speak to fraud related costs that roll up to the Omnichannel P&L
Represent Omnichannel Fraud in discussions with cross-functional business teams, speaking to the impact that future systems or process changes may have from a fraud perspective.
Keep abreast of emerging retail trends and fraud technologies and implement where appropriate
Act as the Fraud SME for technical deployments that impact fraud and/or Academy.com.
Understand the way Omnichannel fits into Academy’s multi-channel strategy
Required to learn company policies, procedures and safety rules.
Maintain confidentiality of Academy’s financial information