Omnichannel Associate - Town Ctr Mall

Penney OpCo LLC • Kennesaw, GA

2d • $12 - $15 • Onsite

About The Position

As the Omni Associate, you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies. This includes Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations. The role requires meeting established performance standards, including shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Requirements

• Minimum 1-2 years of work experience.
• HS degree or equivalent is required.
• Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude.
• Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes.
• Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency.

Nice To Haves

• Bachelor degree or equivalent work experience preferred.

Responsibilities

• Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
• Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner.
• Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register.
• Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process.
• Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Benefits

• medical/dental/vision
• term life insurance
• paid vacation/holidays
• 401(k) with Company match
• associate discount on JCPenney merchandise
• eight paid holidays during the calendar year (for eligible associates)
• additional compensation for working on a designated holiday (for eligible store hourly associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED