Omni Digital Specialist

BJ's Wholesale Club • Marlborough, MA

3d • $62,000 - $81,500 • Hybrid

About The Position

The Omni Digital Specialist supports the execution and performance of BJ’s in-club digital experiences, including the BJ’s App, ExpressPay, and digital readiness for new club openings. This role is responsible for helping drive member adoption and engagement with digital tools in club, coordinating cross-functional initiatives, and supporting operational execution of key digital programs. The Specialist works closely with teams across Digital Commerce, Product, Club Operations, Marketing, IT, and field leadership to ensure successful implementation and ongoing optimization of in-club digital experiences. This role combines program coordination, operational support, reporting, and executional ownership to help deliver a seamless member experience.

Requirements

• 2–5 years of experience in digital, retail operations, e-commerce, program coordination, or related fields
• Strong organizational and project coordination skills with the ability to manage multiple priorities
• Ability to work cross-functionally in a fast-paced environment
• Analytical mindset with experience tracking KPIs and performance metrics
• Strong communication and collaboration skills
• Comfortable working with operational teams and field partners
• Proficiency in Microsoft Office, Excel, PowerPoint, and reporting tools

Nice To Haves

• Experience supporting customer-facing digital products, mobile apps, or retail technology initiatives preferred
• Experience in retail, omni-channel, or member/customer experience environments preferred
• Bachelor’s degree in Business, Marketing, Technology, or related field preferred
• Value familiarity with AI tools, including ChatGPT

Responsibilities

• Support In-Club Digital Program Execution: Assist in the execution of initiatives that drive adoption and engagement of in-club digital experiences including the BJ’s App and ExpressPay.
• Support New Club Openings: Coordinate digital readiness activities for new club openings, ensuring successful implementation of in-club digital capabilities, signage, training, and operational processes.
• Drive Member Adoption and Engagement: Partner with cross-functional teams to support initiatives that increase member awareness, usage, and satisfaction with digital tools and experiences in club.
• Monitor Program Performance: Track and report on key program metrics including app adoption, ExpressPay usage, member engagement, and operational readiness metrics.
• Coordinate Cross-Functional Initiatives: Work collaboratively with Product, Marketing, Club Operations, IT, and field teams to support rollout execution, issue resolution, and ongoing program enhancements.
• Support Operational Readiness: Help identify operational gaps, troubleshoot issues, and coordinate solutions to ensure smooth execution of digital initiatives in club environments.
• Assist with Program Reporting and Communication: Prepare status updates, reporting, and presentation materials for stakeholders and leadership teams.
• Support Continuous Improvement Efforts: Identify opportunities to improve member experience and operational processes through feedback, data analysis, and field insights.
• Manage Day-to-Day Program Activities: Support project timelines, meeting coordination, action tracking, and follow-up activities across multiple in-club digital initiatives.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, HSA, and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level