Omni-Channel Operations Specialist

Specialized Bicycle Components•Morgan Hill, CA

3d•$97,000 - $133,000

About The Position

Specialized is seeking a collaborative, solutions-focused Omni-Channel Operations Specialist to help deliver its omni-channel strategy. The role coordinates key programs, supports regional adoption, monitors performance, and partners with Digital, Tech, Retail, Supply Chain, Rider Care, and regional teams to create seamless experiences for Riders and retailers. The specialist coordinates omni-channel initiatives from planning through rollout, adoption, and ongoing improvement. They help teams align on goals, timelines, and readiness; contribute to roadmaps, milestones, and governance; report on program status, KPIs, risks, and dependencies; and maintain documentation, process maps, and operating models. The role also supports change management, training, and communications for global and regional teams. The position requires understanding how orders and leads move across OMS, ERP, WMS, CRM, and e-commerce systems. The specialist monitors data accuracy and lifecycle KPIs for distributed fulfillment programs, triages and escalates Rider- or operations-impacting issues, identifies optimization opportunities, and represents business and regional needs in product roadmap discussions and prioritization. They also support site features such as Retailer Locator, Find in Store, and inventory visibility tools; identify process gaps and scalable improvements; help drive consistent regional adoption; align omni-channel capabilities with commercial and inventory plans; and equip Rider Care to support omni-channel experiences. The role contributes to smoother digital-to-retail workflows and reverse logistics.

Requirements

At least 3 years of experience in omni-channel operations, digital commerce, retail systems, or supply chain at a multi-channel brand.
Hands-on experience supporting fulfillment programs such as BOPIS, Ship-from-Store, In-Store Order Entry (Order For Rider), or Store/Stock Locators.
Working knowledge of data flows across e-commerce, OMS, ERP, WMS, and POS, including troubleshooting inventory feeds, order routing, and fulfillment status issues.
Strong collaboration skills and experience partnering across Product, Supply Chain, Rider Care, and retail teams to document issues and help shape requirements and user stories.
Experience tracking and reporting operational KPIs such as feed accuracy, cancellations, and SLAs using Tableau, Power BI, SQL, or Excel.
Bachelor’s degree in Supply Chain, Operations, MIS, Business Analytics, or a related field, or equivalent experience.
Comfort working in Agile environments using Jira and Confluence.
Passion for cycling, the outdoors, and improving every Rider’s experience.

Nice To Haves

Hands-on experience with Oracle, SAP Commerce Cloud, Salesforce Lightning, or retail POS platforms such as Lightspeed or Shopify.
Exposure to independent dealer networks, partner portals, or dealer onboarding.
Experience supporting multi-region rollouts across NA, EMEA, LATAM, or APAC.

Responsibilities

Coordinate omni-channel program delivery from planning through rollout, adoption, and continuous improvement.
Keep Digital Product, Global Tech, Retail, Supply Chain, Rider Care, and regional teams aligned on goals, timelines, and readiness.
Contribute to program roadmaps, milestones, and governance, and report program status, KPIs, risks, and dependencies to leadership.
Maintain program documentation, process maps, and operating models, and support change management, training, and communications for global and regional teams.
Monitor data accuracy and lifecycle KPIs for distributed fulfillment programs such as Pickup In-Store, Fulfill From Store, Lead Gen, and Store Finder.
Triage and escalate issues affecting the Rider experience or operations, partnering with technology teams through resolution.
Identify optimization opportunities across routing, orchestration, data flows, and digital-to-retail processes.
Represent business and regional needs in product roadmap discussions, user stories, and prioritization.
Support enhancements to site features including Retailer Locator, Find in Store, and inventory visibility tools.
Identify process gaps and propose scalable solutions to improve efficiency and the Rider experience.
Act as the operational link between Digital Ops and regional teams to drive consistent adoption and performance.
Partner with merchandising, retail, and supply chain teams to align omni-channel capabilities with commercial and inventory plans.
Equip Rider Care to support omni-channel experiences and contribute to smoother digital-to-retail workflows and reverse logistics.

Benefits

Competitive pay with annual performance-based reviews.
Healthcare plan options including PPO, EPO, HDHP, and HMO; acupuncture and physical therapy are included.
Health Savings Account with employer contributions when enrolled in the HDHP.
Dental and vision plans.
401(k) company matching up to $5,000 annually, with immediate 100% vesting and company-paid administrative fees.
Company-paid life, AD&D, short-term disability, and long-term disability insurance.
Employee Assistance Program with access to individualized mental well-being care.
Vacation, sick leave, paid holidays, and volunteer time off.
14 weeks of 100% paid leave for birthing parents and 8 weeks of 100% paid leave for non-birthing parents, plus a Specialized bike for a new baby.
Up to $9,000 annually in career development and degree assistance.
Up to $250 annually in fitness and wellness reimbursement.
Industry pro-deal discounts and perks.