Omni Backend Associate

Chai Vision•201 District, VA

8d•$500 - $600•Onsite

About The Position

Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) brands across high-impact categories—from fitness and wellness to home goods, pet care, children's products, outdoor products, kitchen essentials, and supplements. We scale rapidly on platforms like Shopify, Amazon, and TikTok Shop through a data-driven, community-first approach and a relentless focus on product-market fit. The organization is driven by a data-informed approach to growth, disciplined operational execution, and a commitment to delivering high-quality products and customer experiences at scale. Chai Vision continues to invest in expanding its omnichannel sales strategy and retail presence worldwide, offering team members the opportunity to contribute within a fast-paced, performance-oriented organization focused on sustainable growth and long-term value creation. The Omni Backend Associate supports backend marketplace execution by managing product uploads, stock monitoring, compliance, and policy setup across Walmart (U.S. & Canada), Target+, and Best Buy (U.S. & Canada). By keeping listings accurate, products in stock, and policies aligned, this role ensures smooth backend performance that fuels Chai Vision's omnichannel growth. This is a hands-on, execution-focused role for someone who is detail-oriented, proactive about catching errors before they become problems, and comfortable working across multiple marketplace platforms at once. The role reflects Chai Vision's values: community-first, working closely with cross-functional teams; customer-obsessed, ensuring product accuracy and availability; and efficiency-driven, maintaining backend compliance and system integrity.

Requirements

Bachelor's degree in Business, Supply Chain, Marketing, or a related field (or equivalent practical experience)
1–2+ years of experience in eCommerce marketplace operations, backend catalog management, or a similar role
Hands-on experience with Walmart, Target+, or Best Buy seller platforms strongly preferred
Working knowledge of SellerCloud, Shopify, or similar catalog and inventory management systems
Strong Excel / Google Sheets skills for inventory tracking and returns reporting
Detail-oriented and process-focused with strong organizational skills
Thrives in backend marketplace execution and systems management
Proactive in spotting errors, compliance risks, and stock discrepancies
Collaborates well with managers and cross-functional teams for issue resolution
Adapts quickly to operational challenges in fast-paced environments

Responsibilities

Upload and configure new SKUs across Walmart, Walmart Canada, Target+, Best Buy U.S., and Best Buy Canada
Ensure product details, pricing, stock, and attributes sync correctly from Shopify and SellerCloud
Troubleshoot suppressed SKUs, missing content, and unpublished items
Monitor inventory across all assigned platforms to prevent out-of-stocks
Track Walmart Fulfillment Services (WFS) inventory and seller performance
Flag low stock or performance issues and coordinate timely updates
Set up shipping, return policies, and logistics parameters across platforms
Monitor marketplace performance metrics (e.g., Walmart Seller Scorecard)
Resolve logistics or policy issues promptly to maintain good standing
Monitor backend alerts for violations (hazmat, category misplacement, etc.)
Proactively address compliance issues to prevent penalties or account risk
Support smooth marketplace operations by maintaining account health
Run monthly returns reports and share analysis with management
Track performance alerts and flag critical issues for resolution
Maintain accurate reporting of backend performance and compliance
Provide regular updates on issues, progress, and risks, escalating platform-related challenges clearly when needed