Omni Commerce Lead

BJ's Wholesale Club • Marlborough, MA

1d • $103,000 - $131,500 • Hybrid

About The Position

The Omni Commerce Lead is responsible for driving strategy, performance, and execution across omni-commerce programs, including the Same-Day Delivery, Pickup, Ship-to-Home, and Marketplace channels. This role leads initiatives that accelerate customer acquisition, engagement, conversion, and revenue growth while continuously enhancing the end-to-end customer experience across all omni-channel offerings.

Serves as a key cross-functional leader, partnering with Marketing, Merchandising, Product, Digital Experience, Fulfillment, Operations, and external partners to identify growth opportunities, optimize channel performance, and deliver customer-centric solutions that align with enterprise objectives. Through data-driven decision-making and strategic planning, this role ensures omni-commerce programs are positioned to meet evolving customer needs while driving operational excellence.

Combining business ownership, strategic planning, performance management, and cross-functional leadership, the Omni Commerce Lead is accountable for advancing omni-channel growth, improving customer adoption, and delivering seamless, scalable experiences that support BJ's long-term digital commerce strategy.

Requirements

• 5-8 years of experience in digital commerce, e-commerce, merchandising, retail operations, or omni-channel business management
• Experience supporting digital commerce or omni-channel programs in a retail or consumer-focused environment preferred
• Strong analytical and problem-solving skills with experience using data to drive business decisions
• Experience managing or coordinating cross-functional initiatives
• Understanding of digital commerce fundamentals including conversion, customer journey optimization, promotions, and merchandising
• Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment
• Effective communication and collaboration skills
• Proficiency in Microsoft Excel, PowerPoint, and reporting/analytics tools
• Experience with Same Day Delivery, Pickup, Ship to Home, or Marketplace programs preferred
• Bachelor’s degree in Business, Marketing, or related field preferred or equivalent experience.

Nice To Haves

• Experience supporting digital commerce or omni-channel programs in a retail or consumer-focused environment
• Experience with Same Day Delivery, Pickup, Ship to Home, or Marketplace programs
• Bachelor’s degree in Business, Marketing, or related field or equivalent experience.

Responsibilities

• Drive Omni Commerce Growth Initiatives: Develop business cases, define go-to-market and eCommerce strategies, and drive cross-functional execution to expand reach, accelerate growth, and enhance customer access.
• Own the omni-commerce marketplace strategy, leading the growth and optimization of existing partnerships, including DoorDash and Instacart, while identifying, evaluating, and launching new marketplace opportunities.
• Manage Day-to-Day Channel Performance: Lead performance analysis across omni-channel programs, translating insights into actionable strategies that drive business growth, optimize operations, and improve overall program effectiveness.
• Optimize the Customer Purchase Journey: Lead cross-functional collaboration to optimize the omni-channel customer journey, identifying and implementing enhancements across digital experiences and fulfillment capabilities that increase engagement, conversion, and customer satisfaction.
• Execute Pricing, Promotions, and Merchandising Strategy: Lead the planning and execution of promotional campaigns, pricing strategies, and merchandising initiatives across omni-commerce channels to drive customer engagement, sales performance, and operational alignment.
• Track and Report Key Performance Metrics: Analyze KPIs including revenue, conversion, orders, AOV, customer engagement, and program adoption, providing insights and recommendations to stakeholders.
• Lead Cross-Functional Initiatives: Foster strategic partnerships across Marketing, Merchandising, Product, Digital Experience, Fulfillment, and Operations to drive the successful delivery of omni-commerce initiatives, ensuring alignment with enterprise priorities, customer needs, and business growth objectives.
• Channel Launches and Enhancements: Partner across business, product, technology, and operations teams to deliver new omni-channel capabilities and enhancements, ensuring launch readiness, operational excellence, and a seamless customer experience.
• Identify Opportunities for Continuous Improvement: Harness data-driven insights, customer feedback, and operational performance metrics to identify strategic opportunities, influence priorities, and drive initiatives that accelerate growth, enhance customer experiences, and improve operational excellence.
• Vendor and Partner Coordination: Drive strategic alignment across internal teams and external partners to accelerate the execution and continuous improvement of marketplace, delivery, and omni-commerce initiatives, supporting enterprise growth objectives and seamless customer experiences.
• Business Reporting and Communication: Develop and deliver executive-ready reporting, performance analyses, and business updates that provide actionable insights and support strategic decision-making.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level