OhioMeansJobs (OMJ) Case Manager

Portage County Ohio•Ravenna, OH

2d•Hybrid

About The Position

Under the direct supervision of an OMJ supervisor, the OMJ Case Manager is responsible for assessing, referring, assigning, and case managing all OMJ programs. This includes programs such as SNAP, TANF, WIOA Adult and Dislocated Worker, CCMEP, Obligors, PRC, Employer Services, RESEA, Special Grants, and Worksite Monitoring. The role involves conducting interviews to determine eligibility and identify barriers to self-sufficiency, developing individualized plans, and collaborating with JFS staff and community partners to support individuals. Key functions include educating individuals on program policies, evaluating eligibility, assessing barriers, creating and monitoring self-sufficiency plans, and coordinating services with area businesses. The position also involves developing group-based programs, assisting individuals in transitioning off public assistance, conducting worksite evaluations, and providing outreach to businesses. Accurate case file maintenance, data collection, reporting, and timely response to inquiries are essential. The role requires maintaining knowledge of current program policies, confidentiality, and attending skill development programs. The Case Manager may also operate a motor vehicle to transport individuals.

Requirements

Ability to operate computers for data input and retrieval; proficiency in Microsoft Office Professional, web browsers; knowledge of OBWP, SACWIS, ARIES, SETS, CCIDS, MITS, and Time Force, Agency’s Digital Imaging system and other systems as required by program area responsibility.
Operates equipment such as, but not limited to, the following: personal computer, printer, calculator, multi-functional copier, fax machine and shredder.
Adherence to Agency Policies – Adhere to the rules of the agency (i.e. takes breaks/lunches when scheduled, clock in/out appropriately, conform to dress code policy).
Attendance & Punctuality – Is consistently at work and on time; Arrive at meetings and appointments on time.
Attitude & Demeanor – Exhibit a positive and supportive attitude, open and receptive to constructive feedback and direction, exhibit patience and able to control and regulate emotions.
Communication Skills – Communicate clearly and informatively using multiple methods and forms of media. Present numerical data effectively.
Customer Service – Manage difficult or emotional customer situations. Respond promptly and effectively to customer needs. Solicit customer feedback to improve service.
Ethics – Treat people with respect. Keep commitments. Maintain confidentiality. Uphold organizational values. Work with integrity and maintain high standards of integrity.
Independent Decision Making – Make correct decisions and stand behind decisions.
Initiative – Volunteer readily. Undertake self-development activities. Seek increased responsibilities. Take independent actions and calculated risks. Look for and take advantage of opportunities. Ask for and offer help when needed.
Interpersonal Skills – Focus on solving conflict, not blaming. Listen to others without interrupting. Keep emotions under control and use reason when dealing with emotional topics. Remain open to others’ ideas and try new things.
Professionalism – Approach others in a tactful manner. React well under pressure. Treat others with respect and consideration regardless of their status or position. Accept responsibility for own actions. Follow through on commitments; exercise common sense and good judgment about his/her appearance.
Teamwork – Balance team and individual responsibilities to help accomplish work goals. Exhibit objectivity and openness to others’ views. Give and welcome feedback. Contribute to building a positive team spirit. Put success of team above own interests. Able to build morale and group commitments to goals and objectives. Support everyone’s efforts to succeed.
Time Management – Demonstrate the ability to prioritize assignments & effectively schedule time. Complete assignments on time, generate work in an allotted time, and complete work in an accurate and thorough manner.
Valid Ohio driver’s license in accordance with the county policy and motor vehicle liability insurance.

Nice To Haves

Bachelor’s Degree in Social Services or Human Development OR associate degree in Social Services or Human Development with two (2) years of case management experience in the following fields: mental health, drug/alcohol, developmental disabilities, Children Services, Social Security Administration, JFS case management OR Five (5) years of case management experience in previously mentioned fields OR Five (5) years of JFS experience.

Responsibilities

Assess, refer, assign, and case manage all OMJ programs (SNAP, TANF, WIOA Adult and Dislocated Worker, CCMEP, Obligors, PRC, Employer Services, RESEA, Special Grants and Worksite Monitoring).
Conduct interviews to determine/re-determine eligibility and identify barriers to develop plans for self-sufficiency.
Work with other JFS staff and community partners to support individuals’ self-sufficiency.
Conduct virtual, face-to-face and telephone interviews with individuals in need of OMJ programs and services.
Educate individuals on policies, procedures, rights and responsibilities, and information relevant to OMJ programs and services.
Evaluate applications/re-applications to determine initial and/or on-going eligibility for all OMJ programs.
Assess individuals to determine barriers to self-sufficiency.
Create individualized plans for self-sufficiency, specifying goals and objectives for individuals, provide management and supportive service.
Monitor and revise plans for self-sufficiency for each individual as needed to set goals and support progress.
Collaborate with economic developers to provide outreach and coordination of services to area businesses by identifying needs, desired attributes, gaining insight to improve jobseeker and employer matching, as well as posting job orders to OhioMeansJobs.com.
Connect individuals and employers with programs and services based on individual needs.
Coordinate the delivery of assignments/referrals and monitor the individual’s and employer’s performance in various OMJ programs.
Conduct home visits and accompany/assist individuals to appointments as necessary.
Develop both individual and group-based programs for education, employment, and enrichment that will assist with self-sufficiency.
Assist in safely transitioning off of Public Assistance benefits through counsel and referrals to program services as needed.
Development of work activity sites and contract monitoring to support OMJ program requirements and services.
Conduct work site and individual evaluations.
Provide outreach and coordination of services to area businesses in Portage County.
Screen caseloads to identify individuals for employment opportunities and OMJ program initiatives.
Develop and implement curriculum to support individuals with improving skill in obtaining and maintaining employment.
Attend meetings with JFS staff or other agencies involved with the same caseload.
Ensure accurate case files (digital or physical) for local, state and federal monitoring through accurate system(s) entry, maintaining all documentation in appropriate DI system(s) and entering thorough case notes timely.
Initiate and maintain case records, dictation, including preparation of required forms, case narratives, correspondence, and case documentation.
Adhere to state required mandates and submit required documentation in required timeframes.
Collect data, compile and prepare statistical reports as requested.
Respond to all inquiries and correspondence from individuals and other agencies in a timely manner: Answering telephones, checking voicemail, checking e-mails and seeking individuals who come to the agency.
Assist individuals in the OhioMeansJobs Center.
Maintain knowledge of current program policies by reading manuals, policies and other correspondence.
Maintain confidentiality of all individual’s information according to policies.
Keeps current in areas of responsibility by attending skill development conferences, seminars, or state sponsored programs related to federal, state laws, rules and regulations.
Operate a motor vehicle to transport individuals in personal or county vehicle.
Demonstrate regular and predictable attendance.
Additional duties as assigned.
May assist in training new employees.
Performs other job related duties as assigned.