Ombudsman - This posting is open exclusively to current AL DOC incumbent employees.

NaphCare • Atmore, AL

19h • Onsite

About The Position

NaphCare is hiring an Ombudsman to join their team of medical professionals in the G.K. Fountain Correctional Facility in Atmore, Alabama. This role involves working alongside correctional officers and other medical professionals to provide care to individuals in residence within a controlled environment where security is a top priority. The position offers a unique opportunity to make a difference to a diverse population of patients with complex medical needs.

Requirements

• Graduate of an accredited nursing school with current licensure as a Licensed Practical Nurse (LPN)
• Strong healthcare knowledge or equivalent experience in a healthcare setting
• Proven ability to conduct interviews, write reports, and resolve issues effectively
• Current CPR Certification required
• Excellent interpersonal, verbal, and written communication skills
• Critical thinking and independent problem-solving skills
• Strong organizational, planning, and administrative abilities
• Ability to prioritize and perform well under pressure, meeting deadlines with minimal supervision
• Ability to work in a high-stress environment
• Must have the ability to stand for long periods, lift and move patients (up to 50 pounds), bend, squat, reach, push, pull, walk significant distances, and perform physically demanding tasks like CPR, all while maintaining good balance and endurance throughout a shift.

Nice To Haves

• Previous experience in customer/client relations is highly desirable

Responsibilities

• Investigate grievances submitted by inmates through the Administrative Remedy Process (ARP), ensuring each complaint is addressed appropriately.
• Maintain thorough logs of all incoming grievances and responses, ensuring compliance with protocols and timelines.
• Ensure proper documentation is attached to all grievances, with responses directed to the appropriate personnel for resolution.
• Handle phone and email complaints from inmate families, forwarding them to the medical management team as necessary.
• Generate and submit detailed monthly reports on grievances, ensuring that all complaints are logged and resolved promptly.

Benefits

• Health, dental & vision insurance that starts day one!
• Prescriptions free of charge through our health plan, beginning day one!
• Lowest Cost Benefits!
• Employee Assistance Program (EAP) services
• 401K and Roth with company contribution that starts day one!
• Tuition Assistance
• Referral bonuses
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays
• Free continuing education and CMEs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees