OM&U North America Operations Leader

GE Vernova•Schenectady, NY

19h

About The Position

The OM&U North America Operations Leader reports to the Services OM&U Global Operations Director and supports the North America (NAM) Region Leader by driving operational excellence and efficiency within the NAM OM&U team. This role involves performing site team performance reviews, developing and advising on effective staffing strategies, developing/deploying improvement programs, and establishing key performance indicators (KPIs) to support our strategic priorities. Must be well versed in taking large volumes of raw data and building reporting and tracking mechanisms. This role will work to improve the team’s ability to achieve safety, service, quality and timeliness objectives. The ideal candidate possesses a strong blend of leadership, influencing, analytical, execution, and strategic thinking skills.

Requirements

Bachelor's Degree from an accredited college or university (OR a High School Diploma / GED with a minimum of 5 years of experience in a field services leadership role)
Minimum of 5 years of experience in technical field services
Minimum of 5 years of operations and/or business experience related to driving business operational objectives
Ability and willingness to travel up to 30% of the time within the NAM region
Ability to and maintain a valid driver's license and willingness to submit to a check of driving record

Nice To Haves

Managerial and influencing experience
Ability, willingness, and adaptability to take initiative and work without direct supervision
Advanced computer skills utilizing word and spreadsheet processing, e-mail programs, facility control and management systems, and computer diagnostic and troubleshooting tools
Experience using Salesforce or other related tools
Ability to work with a wide variety of personnel at all levels inside and outside of the region.
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to influence others and lead small teams
Ability to coordinate several projects simultaneously
Effective problem identification and solution skills

Responsibilities

Support Services obligations and activities, field operational and performance targets related to wind turbine electrical and mechanical equipment and BOP.
Support implementation of safety processes and procedures that ensure a Zero Harm environment.
Lead and participate in continuous improvement initiatives, lean kaizens, and implement productivity programs.
Facilitate new manager training and orientation and execute new site start up activities.
Drive standardization of Services operations across sites through genbas and problem-solving reports.
Train and mentor field execution staff to ensure they are meeting or exceeding business expectations.
Drive execution including tracking and improving key maintenance metrics (on-time completion, quality, etc.)
Lead regular operations reviews with Service Directors & Hub Leaders in the region and conduct regular reviews with key stakeholders (parts, engineering, etc.) to ensure fleet is operating to maximum potential.
Develop and execute operational KPI recovery and improvement plans.
Lead development & deployment of operational improvement programs (i.e. Salesforce, Services Ops. Playbooks)

Benefits

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off