Older Adult Services Representative

City of Boulder•Boulder, CO

5d•$24 - $34•Onsite

About The Position

Under general supervision and as part of a team, performs general customer service and receptionist duties which includes first point of contact with older adults at one of the Age Well Centers. This position also includes cash and credit card handling, registration of programs using a recreation software platform, and general program and staff support.

Requirements

Ability to demonstrate excellent verbal and written communication skills.
Ability to demonstrate superior skill in customer service.
Ability to take proper safety precautions to prevent accidents.
Responsible for the safety of self, others, materials, and equipment.
Use all required safety equipment and follow all safety regulations, policies and procedures.
Report all accidents and damage to city property.
Ability to work effectively with other employees, the public and specifically, older adults.
Ability to work with computers and related program software.
Must successfully pass a background check before first day of work and maintain acceptable screening.
High School diploma or GED.
One (1) year professional experience in customer service, facility operations, receptionist, and cash handling or any combination.

Nice To Haves

Ability to demonstrate previous experience working in a center for older adults or community center.
Ability to read, write and speak English and Spanish in a professional capacity for communication objectives.
Skill in and experience with recreation software.

Responsibilities

Answers phone and transfers calls as needed and provides superior customer service.
Answers general questions from customers and community members.
Provides program support and registers customers for programs using a recreation software platform.
Follows daily cash and credit card handling and reconciliation procedures.
Checks customers in for programs when needed.
Maintains onsite information systems such as bulletin boards, lobby monitor, resource, and promotional materials.
Provides periodic special projects assistance to program staff.
Assists Facilities Operations Specialist or other staff with room set up and prepares the room set up book.
Opens, closes, and secures the facility.
Provides coverage for after-hours events as needed.
Works collaboratively and effectively as an inter-divisional and inter-departmental team member.
Attends division, department and city meetings.
Stays knowledgeable and up to date of trends in the field.
Participates in professional development trainings as outlined in annual performance review.
Performs related duties as required by management to meet the needs of the department and city.
Knows and complies with all city and department policies and procedures.