LTE Older Adult Program Assistant

IRWIN A AND ROBERT D GOODMAN COMMUNITY CENTER•Madison, WI

1d•Onsite

About The Position

The Goodman Community Center Older Adult Program supports GCC’s mission by offering older adults in our community an array of activities to enrich their lives through life-long learning, fun recreational and social events, and health and wellness programming. This position helps manage daily activities and lunch service in accordance to the guidelines and requirements set by our funders while ensuring our participants and volunteers feel valued and welcome.

Requirements

Experience with food service
ServSafe Manager certified within 60 days of employment
Experience volunteering or working with volunteers
Ability to work well under pressure and respond to changing situations in a flexible manner
Experience with and Interest in supporting adults 60 years and older
Strong organizational and problem-solving skills
Excellent interpersonal skills and even temperament
Ability to work both independently and as part of a team
Proficient computer skills in Microsoft outlook and word
Ability to lift up to 30 pounds
Ability to stand, reach, and bend for the entire work schedule
Ability to be on your feet for extended periods of time
Ability to operate a computer and perform sedentary work as necessary

Nice To Haves

Experience with a scheduling database
Previous experience as a meal site coordinator
Conflict management skills
Background experience in human services

Responsibilities

Supervise and support volunteers to run in Goodman’s Senior Meal Site (Dane County Congregate Meal Site) lunch program
Provide back-up support as needed in all volunteer functions (checking in guests, preparing food, serving food, sanitizing, etc)
Manage the volunteer schedule, including finding replacement volunteers or staff to fill in if shorthanded
Ensure that meal site volunteers record volunteer hours
Maintain compliance with the Dane County Senior Nutrition Program Site and NewBridge contract requirements, including food safety, menu standards, recordkeeping and meal site guidelines
Provide timely monthly attendance numbers and dining site donation amounts to the NewBridge Assistant Nutrition Manager
Collaborate with the finance department to ensure accuracy of reports and invoices
Oversee coordination and execution of the daily activities/class schedule
Greet participants and assist new participants with registration forms and orient them to the program and activities
Ensure that facilitators have space and resources needed
Monitor the daily attendance and registration process
Collect daily attendance data and ensure timely submission of attendance forms to GCC data entry volunteer
Collaborate with other GCC colleagues in other departments to ensure successful execution of programs and events (Hospitality, Facilities, Front Desk, etc)
Assist with Older Adult events/celebrations and event promotion
Check email at least daily while on shift
Organize transportation services for Older Adult participants through Transit Solutions
Keep participants informed of program changes, updates, and other important program information
Provide follow up phone calls, program reminders and program updates when needed
Communicate with the Assistant Director of Older Adult Programs about difficult or challenging participants to facilitate finding appropriate support for them
Help manage any participant or volunteer concerns or disputes in a timely and professional manner
Keep the Assistant Director of Older Adult Programs informed of any challenges and seek advice when needed to provide appropriate resolution