Oil Shop Manager

Car Spa, Inc.•Webster, TX

14h•$55,000 - $65,000•Onsite

About The Position

Car Spa, Inc. is seeking an experienced and motivated Oil Shop Manager to oversee oil change operations and ensure exceptional service. This role involves leading a team of technicians, managing workflow and inventory, and upholding the highest safety and service standards while creating an outstanding customer experience. As the Oil Shop Manager, you will be responsible for leading the day-to-day operations of the oil change center, with a strong focus on customer satisfaction, employee development, and operational efficiency. You will manage a team of oil technicians, ensure compliance with safety and service standards, and drive performance to meet departmental goals. Your leadership will be key to delivering a smooth, high-quality service experience for every customer while maintaining a safe, well-organized, and profitable operation.

Requirements

Prior experience in Oil/Lube Center management or a similar automotive leadership role.
Proven customer service and team management skills.
Familiarity with basic business operations and management competencies.
Ability to lead by example and hold teams accountable to high-performance standards.

Responsibilities

Ensure a customer-first environment in all oil shop operations.
Address and resolve customer concerns quickly and professionally.
Make initial contact with customers and recommend services based on manufacturer guidelines.
Schedule and staff the Oil Center according to volume and business needs.
Train and certify all oil techs per Car Spa's training standards.
Evaluate employee performance through regular check-ins, 30-day, and annual reviews.
Provide coaching, feedback, and corrective action as needed.
Perform responsibilities in accordance with Car Spa’s employee job descriptions and standards.
Monitor inventory levels and order supplies as needed.
Perform monthly physical inventory counts and manage supplier relationships.
Maintain Oil Center equipment and ensure it is in proper working order.
Conduct ongoing safety training and ensure OSHA compliance.
Oversee payroll budgeting and manage labor costs effectively.
Ensure accurate recordkeeping, reporting, and regulatory compliance.
Support operations during emergencies or staffing shortages, including being available to work if the schedule requires.
Perform opening and closing duties.
Lead a team focused on efficiency, safety, and service quality.
Uphold and enforce Car Spa's policies and procedures.