Oil & Gas Account Manager

Caterpillar Inc.•Houston, TX

3d•$128,470 - $192,710•Onsite

About The Position

The Account Manager oversees and coordinates all sales and various solution programs for a significant client or specific client group. This role is within Caterpillar's Oil and Gas division, which provides superior products and service solutions to customers in the oilfield and drilling equipment sector, as well as power and propulsion on the water. The division offers engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance, and field engineering services.

Requirements

Proven experience managing customer accounts and driving sales and service excellence within the oil and gas industry, specifically supporting drilling and well service operations.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Responsibilities

Oversees and coordinates all sales and various solution programs for a significant client or specific client group.
Follows organizational policies and procedures and maintains clear and direct line of communication within the organization to meet customer requirements.
Consults with dealers and internal business partners on the subject of sales and service support of product to “corporate account” customers.
Designs processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer.
Works directly with customers to collect information, sell additional products and services to current customers, and ensures customers' needs are met.