OIG System Operations Administrator

Chicago Public Schools•Chicago, IL

10d•Onsite

About The Position

The Office of Inspector General is the independent oversight body for Chicago’s approximately 500 public, contract, and charter schools. The Office of Inspector General is charged with the responsibility of investigating allegations of waste, fraud, and financial mismanagement in public education within the jurisdiction of the Chicago Board of Education. Reporting to the Inspector General, the OIG System Operations Administrator manages the office’s IT infrastructure, network security, dedicated software systems, and technology assets. This role handles all systems administration and technology projects. This is a full-time, exempt position that will be paid for time worked on a salary basis.

Requirements

Bachelor’s degree from an accredited college or university
Minimum of five (5) years of professional experience in systems administration, including network support and server management
Information security experience
Experience coordinating technology projects and operations, including budgets and vendor management
Experience managing and supporting enterprise information systems
Occasional work outside of regular business hours is required
Ability to exercise considerable independence and initiative in the performance of responsibilities; operate with minimal guidance and direction
Understanding of LAN/WAN concepts, network protocols, and the deployment, administration, and support of Windows, Apple, and Chromebook platforms
Thorough knowledge of G-Suite administration and Windows Server maintenance, including experience with permission delegation and user access controls
Technical proficiency in diagnosing and resolving hardware, software, and network connectivity issues, including break-fix repairs and device re-imaging
Strong aptitude for learning enterprise SaaS platforms; ability to quickly gain proficiency with critical CPS and OIG systems (e.g., Aspen, Oracle, Kronos, and specialized case management software)
Knowledge of, or the ability to rapidly learn, relevant local, state, and federal laws, regulations, and institutional policies governing data privacy and compliance
Familiarity and experience using open source intelligence (OSINT) tools and social media monitoring
Familiarity with digital forensic principles, data preservation techniques, or chain of custody protocols
Refined judgment with the ability to manage highly sensitive and confidential information
Demonstrated ability to prioritize tasks, and manage multiple deadlines, while maintaining high levels of organization
Exceptional analytical and critical thinking skills

Nice To Haves

Experience supporting investigations preferred
Experience with digital forensics or e-discovery strongly preferred

Responsibilities

Manages and administer all OIG systems and IT infrastructure
Maintains and supports server infrastructure, local area network (LAN), G-Suite, website, and dedicated applications
Designs, implements, and monitors network security protocols, user access control rights, backup workflows, and disaster recovery strategies
Coordinates system maintenance schedules with the CPS wide area network (WAN)
Serves as the office-wide technical advisor and subject matter expert, providing digital guidance for routine reviews as well as large-scale and/or complex investigations
Leads the planning, implementation, and policy development for OIG technology projects, including recommending hardware/software purchases and establishing IT protocols
Trains and advises staff on the use of any office software and digital tools; Develops training materials
Coordinates with CPS ITS to establish appropriate OIG access to CPS databases and technology assets; Manages device management and asset compliance in collaboration with ITS; Serves as primary ITS contact for OIG systems and related agreements
Coordinates with CPS Procurement on procurement actions (E.g., submitting requisitions, sponsorships, purchasing, etc.); Acts as the OIG vendor liaison to ensure high-quality service and support
Assists in the planning and implementation of the annual budget
Other duties as assigned