OHS Clinic and Claims Manager

Panasonic•De Soto, KS

20d•Onsite

About The Position

The OHS Clinic and Claims Manager oversees the organization's occupational health clinic operations and insurance claims programs for a high-volume, 24/7 lithium-ion battery manufacturing facility. This role is responsible for clinic vendor management, occupational health services, employee case management, workers' compensation coordination, and the administration of injury, property, liability, and environmental claims. The position collaborates closely with Operations, EHS, HR, Legal, healthcare providers, insurance carriers, and third-party vendors to promote employee health, reduce organizational risk, improve claim outcomes, and ensure regulatory compliance.

Requirements

Bachelor’s Degree in Risk Management, Insurance, Business Administration, Occupational Safety, Occupational Health, Nursing, Healthcare Administration, Human Resources, or related field
Relevant experience may be substituted for required education
5+ years of progressive leadership experience in occupational health, workers' compensation, claims management, risk management, clinic operations, or a related field
Experience overseeing occupational health programs, clinic operations, vendor-managed healthcare services, or employee case management programs
Experience supporting return-to-work, transitional duty, and accommodation processes
Experience managing external vendors, healthcare providers, TPAs, or insurance partners
Proven experience managing general liability, workers’ compensation, builder’s risk, pollution/environmental, and property claims
Familiarity with OSHA regulations and safety compliance in an industrial environment
In-depth knowledge of insurance policies, claim processes, legal documentation, and TPA management
Strong skills in loss analysis, trend identification, and risk mitigation planning
Proficient in Microsoft Office Suite, risk management systems (e.g., RMIS), and digital claims platforms
Effective interpersonal, negotiation, and conflict-resolution skills
Exceptional written and verbal communication and the ability to present complex information clearly
Demonstrated ability to manage multiple priorities, projects, and stakeholders in a high-pressure environment
Strong judgment and analytical thinking in high stakes claim and litigation scenarios
Must have working-level knowledge of the English language, including reading, writing, and speaking English
Alignment to Panasonic’s seven (7) core principles (contribution to society, fairness and honesty, cooperation and team spirit, untiring effort for improvement, courtesy and humility, adaptability, gratitude)

Nice To Haves

Master’s Degree in Business Administration, Risk Management, Occupational Safety, Public Health, Healthcare Administration, Law (JD), or related field
ARM - Associate in Risk Management
AIC - Associate in Claims
INS - Certificate in General Insurance
CRIS - Construction Risk and Insurance Specialist
CPCU - Chartered Property Casualty Underwriter
OSHA 1904 Record Keeping Standard
7+ years of progressive experience in insurance claims management, risk management, or a related field
Industry experience in battery manufacturing, construction, chemicals, or environmental sectors
Prior people leadership experience or cross-functional team coordination strongly preferred
Experience in guiding or mentoring junior risk or claims personnel
Experience with insurance renewal processes, broker relations, and cost allocation modeling

Responsibilities

Oversee daily operations and service delivery of the onsite occupational health clinic
Partner with clinic providers and vendor partners to ensure effective treatment, case management, and employee care
Monitor clinic utilization, service levels, medical surveillance programs, and operational performance metrics
Support employee health programs, medical testing, and occupational health initiatives
Lead the administration and oversight of injury, property, liability, environmental, workers’ compensation, and builder’s risk claims from reporting through resolution
Ensure timely and accurate reporting of claims to insurance carriers and maintain complete documentation within the Claims Management System
Manage claim files, settlement status, reserves, communication histories, and supporting documentation in accordance with internal procedures
Monitor claim costs, reserves, and settlements and provide recommendations to leadership based on financial analysis
Track claims performance metrics and prepare loss run, benchmark, and claims trend reports
Manage and coordinate OCIP enrollments and determine appropriate levels of coverage for new enrollees
Manage relationships and performance of occupational health vendors, clinic providers, TPAs, insurance carriers, and other claims-related service partners
Establish performance expectations, service-level agreements, and key performance indicators for external partners
Conduct regular business reviews with vendors to ensure quality, cost effectiveness, and alignment with organizational objectives
Identify claim trends, root causes, and systemic risk exposures and develop risk mitigation strategies to reduce organizational losses
Recommend and implement improvements to claims policies, procedures, and reporting processes
Collaborate with insurance brokers and carriers during policy renewals, audits, claim reviews, and risk assessment activities
Evaluate the performance of TPAs and external vendors and implement corrective actions when necessary
Support organizational objectives through loss analysis, cost containment initiatives, and continuous improvement efforts
Lead, mentor, and provide performance input for Claims personnel while promoting continuous learning and professional development
Train internal departments on claims reporting procedures, documentation requirements, and claims handling best practices
Share lessons learned and claims-related knowledge to improve organizational awareness and consistency
Partner with HR, EHS, Operations, and clinic providers to support return-to-work programs and employee case management activities
Coordinate accommodation, work restrictions, and transitional duty discussions to facilitate safe and timely return-to-work outcomes
Coordinate post-incident investigations with Operations, EHS, HR, and Legal to ensure thorough documentation and evidence collection
Participate in safety committees, crisis response teams, and emergency response activities to provide claims guidance
Serve as liaison between employees, medical providers, attorneys, insurance carriers, brokers, TPAs, and other stakeholders throughout the claims process
Represent the organization in claims-related meetings, audits, mediations, insurance carrier reviews, and other stakeholder engagements
Support and work closely with onsite medical clinic staff to assist injured workers and support employment-mandated medical testing
Ensure occupational health programs and medical surveillance activities comply with applicable OSHA regulations and company requirements
Support medical monitoring, fitness-for-duty programs, respiratory protection programs, and employment-related medical testing
Ensure compliance with insurance reporting requirements, regulatory standards, and internal claims management procedures
Maintain accurate claim records and documentation in support of audits, litigation, and regulatory requirements
Manage litigation strategy in coordination with Legal, including pleadings, discovery responses, settlement negotiations, and related legal activities
Attend mediations, arbitrations, depositions, and trials as required
Recommend and assist in the selection and management of legal counsel for complex claims
Support OSHA compliance and workplace safety initiatives through claims analysis and investigation activities
Provide leadership, coaching, and performance management for direct reports
Oversee clinic vendors, healthcare providers, third-party administrators, and other external service partners to ensure effective service delivery and organizational alignment

Benefits

Medical, dental, vision, prescription plans
Health Savings Account and Flexible Spending Account options
Life, accident, critical illness, disability, legal, identity theft, and pet insurance
401(k) plan with company matching contributions and immediate vesting
Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave
Tuition reimbursement for job-related courses after six months of service
Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources
High5 employee recognition and awards platform, quarterly and annual employee recognition
Opportunity for an annual performance-based bonus
Several on-site cafes, plentiful snack and beverage kitchens, revolving on-site vendor visits and employee events