Offsite Adoptions Supervisor

OPERATION KINDNESS HUMANE SOCIETY•Dallas, TX

1d•$0 - $24•Onsite

About The Position

Operation Kindness Humane Society is seeking an Offsite Adoptions Supervisor to join their team. This role is responsible for the daily operation and oversight of the Off-Site Adoptions Department, including the PetSmart Everyday Adoption Center (EAC), Retail Adoption Program, and other off-site adoption opportunities. The position directly supervises, coaches, trains, and supports staff and volunteers, and oversees employee onboarding, offboarding, training, and performance management in coordination with the Off-Site Adoptions Manager. The Off-Site Adoptions Supervisor maintains relationships with retail and community partners, works closely with Client Services, Behavior, Medical, and Volunteer teams, and helps ensure a welcoming, efficient, and positive adoption experience. The Supervisor provides guidance and support to staff and volunteers, makes prompt and accurate decisions within the department, and assumes departmental leadership in the absence of the Off-Site Adoptions Manager. This role promotes the Adopter’s Welcome adoption process and supports Operation Kindness Humane Society’s commitment to a welcoming, open, and bias-free adoption experience.

Requirements

High School Diploma or equivalent.
Proven ability to speak, read, and write English fluently.
Valid Driver’s License.
Ability to learn to drive large company vehicles, including a trailer.
Minimum 6 months of supervisory or leadership experience is required.
Minimum 1 year of animal care experience or comparable experience.
Minimum 1 year of customer service experience or comparable experience.
Minimum 6 months of animal adoption counseling experience or comparable experience.
Basic computer knowledge, including Internet and Microsoft Office, required.

Nice To Haves

Previous experience working in an animal shelter, animal welfare organization, veterinary setting, or similar environment strongly preferred.
Spanish speaking preferred.

Responsibilities

Supports the Off-Site Adoptions Manager in managing the daily operation of the Everyday Adoption Center in accordance with policies, procedures, and applicable regulatory requirements.
Provides exceptional customer service to potential adopters and ensures client needs are addressed in a timely and welcoming manner.
Supports staff in providing consistent, accurate adoption counseling and following the Adopter's Welcome process.
Shows and handles dogs and cats of all ages, sizes, and temperaments and provides guidance to staff regarding safe handling and adoption introductions.
Ensures all animals housed at the EAC are appropriately fed, exercised, housed, and medicated according to their individual requirements.
Ensures all EAC areas, animal enclosures, supplies, and client-facing spaces are appropriately cleaned and sanitized.
Surveys the Everyday Adoption Center regularly, and reports building maintenance and repair request through the appropriate channels in a timely manner.
Coordinates and/or assists with the movement of shelter animals to and from the main shelter and other adoption locations as needed.
Ensures financial and adoption processes are completed accurately and assists with closing financial books and required documentation as needed.
Supports the Off-Site Adoptions Manager in overseeing the Retail Adoption Program and serves as a primary departmental contact for assigned retail partners.
Maintains appropriate inventory of cats and kittens at retail adoption locations, including PetSmart, Petco, and Pet Supplies Plus.
Assists with selecting animals for retail adoption locations and ensures animals meet the behavior, medical, and placement requirements of each location.
Monitors the needs and condition of animals housed at retail adoption locations and coordinates changes in placement as needed.
Maintains positive, professional, and productive relationships with retail personnel and management.
Provides support, direction, and accountability to staff and volunteers assisting with the Retail Adoption Program.
Works with internal departments to address animal behavior, medical, placement, and operational needs related to retail adoption locations.
Tracks and communicates retail adoption activity, needs, and concerns to the Off-Site Adoptions Manager.
Supports the planning and coordination of adoption events and community adoption opportunities in collaboration with the Off-Site Adoptions Manager and Client Services team.
Provides departmental support for events, including animal selection, transportation, equipment preparation, and staff/volunteer coordination as needed.
Assists with maintaining the mobile adoption center/trailer and towing vehicles, including preparation, sanitation, and identification of maintenance needs.
Provides support and leadership during events when needed and ensures safe and responsible control of animals.
Participates in and leads community facing events as needed, including holiday and partnership specific events.
Maintains positive relationships with community and retail partners involved in adoption events.
Serves as a key leadership partner to the Off-Site Adoptions Manager and provides support with daily departmental operations.
Follows Operation Kindness Human Resources policies and procedures and plays a key role in the onboarding and offboarding of Off-Site Adoptions team members.
Provides input and recommendations on hiring, firing, promotions, advancement, performance, and other personnel decisions.
Directs and supervises the work of all full-time and part-time employees and volunteers, providing ongoing coaching, training, guidance, and performance feedback.
Helps identify operational challenges and works with the Off-Site Adoptions Manager to develop and implement solutions.
Serves as a role model for professionalism, reliability, accountability, teamwork, and the Culture of Kindness.
Builds and maintains an open, collaborative and professional relationship with all retail partnerships, including PetSmart Charities and PetCo Love, and models this communication for the Off-Site Adoptions Team.
Assumes leadership responsibility for the EAC and Off-Site Adoptions Department in the absence of the Off-Site Adoptions Manager.
Ensures behavior, medical, and other pertinent animal information is communicated accurately to adopters and other operations departments as needed.
Ensures adoption contracts and other required documentation from EAC, retail, and off-site adoptions are completed and entered accurately into Pet Point and other applicable systems.
Ensures adoption animal stages, locations, and other pertinent information are accurate in Pet Point.
Follows all SOPs and processes related to adoptions, fiscal management, animal movement, and departmental operations.
Uses available technology and reporting tools to monitor adoption activity, animal inventory, and departmental performance.
Works collaboratively with the Placement teams to coordinate animal movement between the shelter, EAC, retail locations, and other adoption opportunities to maximize daily adoption outcomes.
Reports suspicion of animal abuse or neglect.
Reports unsafe working conditions immediately.
Maintains client, donor, volunteer, and staff confidentiality at all times.
Follows standard precautions and all applicable safety regulations.
Completes all necessary and requested training in a timely manner in accordance with shelter policy and applicable SOPs.
Attends staff and departmental meetings.
Assists with monitoring and managing operational purchases within the department.
Maintains professional relationships with internal and external partners.
Performs other duties as requested.