Offshore / Onshore Field Service Technician

ABB•Houston, TX

About The Position

At ABB, the Offshore / Onshore Field Service Technician provides technical onsite and offsite support for ABB Medium Voltage drives and systems. Under the direction of the Motion High Power Head of Startup & Warranty, the role responds to site work requests, calls, and emails concerning installation, commissioning, troubleshooting, preventive maintenance, programming questions, and technical issues. Work is carried out in a timely manner and may require different responses depending on the circumstances. The technician performs service work on ABB Low Voltage and Medium Voltage Variable Frequency Drives for land-based and offshore wind applications. The role involves coordinating with customers and other ABB teams, preparing parts and equipment, and identifying potential service business opportunities. The position reports to the Service Manager.

Requirements

Associate degree and 7 years of relevant experience, or high school diploma/GED and 9 years of relevant experience, or required military education/experience.
Knowledge of Low Voltage and/or Medium Voltage drives, power electronics, motor drives, AC/DC converters, computer network communication protocols, and theory of operation.
Ability to travel up to 80% of the time.
Willingness to work long hours (12+ hours) on short notice for extended periods.
Willingness to be on a seven-day and up to 21-day travel rotation.

Nice To Haves

Bachelor’s degree in engineering or a technical field and 5 years of relevant experience is highly preferred.

Responsibilities

Install, commission, troubleshoot, perform preventative maintenance on, and repair ABB Low Voltage and Medium Voltage Variable Frequency Drives for land-based and offshore wind applications.
Coordinate activities with related groups to achieve objectives efficiently and ensure customer satisfaction.
Prepare spare parts, test tools and equipment, and complete required documentation.
Work closely with customers and other ABB teams to identify new service business opportunities for ABB.
Provide onsite and offsite technical support in response to site work requests, telephone calls, and emails about installation, commissioning, troubleshooting, preventive maintenance, programming questions, and technical problems.

Benefits

Choice of two medical plan options: PPO Copay Plan or High Deductible Health Plan with a Health Savings Account.
Choice of two dental plan options: Core and Core Plus.
Vision benefit.
Company-paid life insurance equal to 2X base pay.
Company-paid AD&D equal to 1X base pay.
Voluntary life and AD&D coverage, employee-paid up to maximums.
Company-paid short-term disability for up to 26 weeks.
Company-paid long-term disability at 60% of pay, with an option to buy up to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Paid parental leave.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions.