Offshore Business Process Operations Manager (EH&B)
About The Position
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Corporate Operations Manager at McGriff Specialty, a division of Marsh & McLennan Agency (MMA). Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH). This position is fully remote and can be located anywhere in the US. A day in the life. As our Corporate Operations Manager on the Offshore Business Operations Team in the Employee Health & Benefits area, you will play a key role in partnering with our onshore and offshore operations teams to transition work from servicing teams to offshore support models. This role will lead operational transition efforts for identified processes, ensuring work is effectively discovered, designed, implemented, documented, and stabilized for long-term success. You will serve as a critical liaison across business stakeholders, servicing teams, and offshore operations partners to support transition readiness, service quality, process standardization, and continuous improvement. This role requires strong operational leadership, transition management capabilities, and deep Employee Health & Benefits Insurance knowledge to ensure solutions are practical, scalable, and aligned with business needs.
Requirements
- College Degree or equivalent education, training and work-related experience
- Seven years of experience in Employee Benefits and Health Insurance industry
- Leadership experience
- Highly effective written/verbal communication and facilitation skills
- Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
- Strength in providing strategic level input with the ability to influence others at all levels of the organization
Nice To Haves
- Life & Health Insurance License
- Knowledge of Employee Health and Benefits specific systems and applications
Responsibilities
- Conduct discovery for identified work targeted for offshore transition
- Support solutioning for transition design and service readiness
- Lead implementation activities and transition coordination
- Provide subject matter expert support during setup, go-live, and stabilization
- Monitor BAU performance, service quality, and process adherence
- Create and maintain SOPs, job aids, and knowledge articles
- Enable training and knowledge transfer for offshore teams
- Support system conversions and process changes
- Drive standardization, efficiency, and continuous improvement
- Manage stakeholder communication for assigned processes
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
- health and welfare benefits
- tuition assistance
- 401K savings and other retirement programs
- employee assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
