Officer Security

IHG•Chicago, IL

12d•$25 - $27

About The Position

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Requirements

Must be fluent in English and have excellent written, reading and verbal skills.
Must be able to deal with conflict on a regular bases and handle stressful situations in professional manner
Ability to effectively deal with internal and external customers, come of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Must have excellent organizational, interpersonal and administrative skills with excellent attention to detail.
Must have the ability to meet deadlines, work under pressure and work independently is required.
Strong leadership skills and the ability to motivate people are required.
Previous security experience.

Responsibilities

Maintain complete awareness of scheduled group activities and house count.
Maintain complete awareness of hotel facilities and services.
Maintain complete awareness of hours of operation.
Maintain complete awareness of facility layout.
Maintain complete awareness of fire and emergency plans.
Maintain complete awareness of departmental rules of conduct.
Review department log records and be familiar with pertinent information relevant to the daily shift. Review the hotel status and follow up actions with the previous shift officer.
Issue radios, beepers, keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such in accordance to hotel procedures.
Check employee I.D.'s and ensure accuracy of employee time card punches as employees arrive/leave the employee entrance in accordance with hotel standards.
Conduct time card audits as assigned.
Ensure all non-hotel personnel arriving at employee entrance are properly escorted while on property according to hotel policy.
Inspect employee packages, purses, bags, etc. as employees enter or leave the property as designated by hotel policy.
Provide escorts for employees in accordance with departmental standards.
Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standards.
Handle deliveries received during non-business hours following hotel procedures.
Work with outside agencies (i.e., police) cooperatively and follow established hotel regulations.
Coordinate emergency situations as specified in departmental manual.
Contact the Director of Security immediately for emergency situations as specified in departmental manual.
Monitor surveillance cameras as assigned.
Investigate duress alarms and comply with respective procedures.
Patrol the property with specified equipment, checking all designated points and document all actions taken in accordance with departmental standards.
Resolve safety hazard situations.
Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
Challenge suspicious persons on hotel property in accordance with departmental procedures.
Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports in accordance with departmental procedures.
Respond to the scene of guest/employee accident promptly; administer first aid/C.P.R. in accordance to guidelines and comply with all departmental procedures; communicate specified information to E.M.S./medical personnel as required.
Report to scenes of guest or employee fighting and follow designated procedures.
Comply with state regulations and hotel guidelines for handling intoxicated guests.
Coordinate towing of vehicles as specified in department procedures.
Report to scenes of vehicles accidents/thefts and document specified information, following department procedures.
Assist in moving/removing guest room possessions, inventory and security of such and "E" key rooms following hotel policy and procedures.
Document, organize and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel procedures.
Comply with guest requests for storing and safekeeping of their valuables and follow procedures.
Make arrests in compliance with legal and hotel requirements.
Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
Promote positive relations with guests and employees alike.
Accommodate all guest requests courteously.
Communicate by radio/beeper with designated hotel personnel in accordance with hotel standards.
Legibly complete designated reports as specified in departmental guidelines.
Document all pertinent information in the log book daily.
Complete all paperwork and closing duties before leaving. Review hotel status and any follow-up actions with on-coming Security Officer.
At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
Perform other duties, tasks and special projects as assigned.