Officer – Security Communications Center

Wynn Resorts•Las Vegas, NV

8d•Onsite

About The Position

The Security Communications Center (SCC) Officer is responsible for working with their team members to complete the daily operations of the Wynn Las Vegas Security Communications Center. This includes monitoring security radio channels, relaying timely and precise information to relevant security personnel, performing surveillance duties, answering telephones, inputting information into a database, and coordinating the response of outside agencies such as Paramedics or the Las Vegas Metropolitan Police Department, all while ensuring the safety and security of Wynn guests, employees, and facilities. An SCC Officer must be able to multi-task and operate during high volume and/or high stress periods. SCC Officers' duties include but are not limited to maintaining Wynn standards of exceptional service, adhering to Forbes Five Star standards, understanding resort/hotel features and services, utilizing the Security radio system, answering incoming telephone calls, conducting surveillance using the CCTV camera system, documenting incidents in the database, monitoring the Safety Button system, monitoring emergency exits and entryways, facilitating information dissemination, coordinating with other departments and outside agencies, and using logic and reasoning to analyze complex situations.

Requirements

Excellent communication skills, both verbal and written.
Ability to communicate in English with patrons, management, and other employees.
Strong general computer skills.
Basic knowledge of the Microsoft suite of programs.
Ability to type quickly.
Ability to work effectively in stressful, high-pressure situations.
Strong problem solving and decision making skills.
Maintain the confidentiality of patron information and pertinent hotel data.
High level of attention to detail.
Outstanding organizational, interpersonal, and administrative skills.
Must be 21 years of age or older.

Nice To Haves

Second language preferred but not required.

Responsibilities

Maintain the Wynn standards of exceptional service to patrons and employees.
Adhere to all Forbes Five Star standards.
Utilize the Security radio system to monitor traffic, acknowledge traffic, broadcast pertinent information, and direct the response of Security personnel.
Utilize the Telephone system to answer incoming calls and contact Emergency services.
Utilize the CCTV camera system to conduct active surveillance, monitor responses, conduct camera reviews, and save video coverage.
Utilize the database to document all incidents and calls for service, ensuring accuracy and completeness.
Monitor the Safety Button system and coordinate responses.
Monitor emergency exits, back of house entryways, and employee garage gates.
Facilitate the dissemination of information within the department and to other departments/property wide during critical events.
Coordinate with other departments (Employee Relations, Guest Claims, Legal, Risk Management, Fire Control Center, Surveillance, Loss Prevention, etc.).
Coordinate with outside agencies (Las Vegas Metropolitan Police Department, Clark County Fire Department, etc.) during critical incidents or events.
Use logic and reasoning to analyze, understand, and evaluate complex situations.
Exercise appropriate judgment in establishing priorities while considering the benefits of potential actions.