Officer - Gate House

Marriott•Sarasota, FL

About The Position

The Officer - Gate House patrols the property and supports guest access and safety. The role monitors closed-circuit television, perimeter alarms, duress alarms, and fire and life-safety systems; locks entrances when required; and conducts daily physical hazard inspections. The officer responds to accidents and emergencies, contacts emergency medical services or administers first aid/CPR as needed, assists guests and employees during emergencies, and reports incidents to appropriate individuals. The position defuses disturbances, calls for outside assistance when necessary, addresses complaints and safety hazards, escorts unwelcome persons from the property, and responds to vehicle accidents and thefts. The officer documents security and loss-prevention incidents, completes shift summaries and daily activity reports, maintains confidentiality of reports and property information, conducts investigations, gathers evidence, and interviews relevant parties. The role also requires following company policies and safety procedures, reporting unsafe conditions and injuries, completing required training and certifications, maintaining a clean and professional appearance, protecting company assets, and providing courteous guest service. The officer communicates professionally, prepares and reviews written documents accurately, develops positive working relationships, supports team goals, and meets quality assurance standards. Additional state licensing or registration requirements may apply. The position involves extended periods of standing, sitting, or walking; reading and visually checking information; inspecting tools and equipment; using computers or point-of-sale systems; and moving quickly to respond to situations. Physical tasks include lifting or moving objects up to 50 pounds without assistance and objects over 75 pounds with assistance, manipulating objects, navigating confined or elevated spaces and uneven or slippery surfaces, using stairs or ramps, and reaching, bending, twisting, pulling, and stooping. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is listed as required.
No supervisory experience is listed as required.
Some states may have additional licensing or registration requirements.
Ability to read and visually verify information and inspect tools, equipment, or machines.
Ability to use computers and/or point-of-sale systems to enter and locate work-related information.
Ability to stand, sit, or walk for extended periods or an entire shift, and to move quickly in response to work situations.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to manipulate objects requiring fine motor skills and hand-eye coordination, navigate narrow, confined, or elevated spaces, move over uneven or slippery surfaces and stairs or ramps, and reach, bend, twist, pull, and stoop.
Ability to communicate professionally, prepare and review written documents accurately, provide guest service, and work positively with others.

Nice To Haves

High school diploma or G.E.D. equivalent.
No related work experience is required.
No supervisory experience is required.
No license or certification is listed as preferred.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire and life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents and emergencies, contact EMS, or administer first aid/CPR as required.
Assist guests and employees during emergency situations and notify appropriate individuals about accidents, attacks, and other incidents.
Defuse guest or employee disturbances and call for outside assistance when necessary.
Handle interruptions and complaints and resolve safety hazards.
Escort unwelcome persons from the property without disrupting orderly operations.
Respond to vehicle accidents and thefts and call for assistance using proper code responses.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Maintain confidentiality of security, loss-prevention, and property reports and release information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect company assets, and maintain confidentiality of proprietary information.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally and prepare and review written documents accurately and completely.
Develop positive working relationships, support team goals, and comply with quality assurance standards.
Perform other reasonable job duties as requested by supervisors.