Officer, Delivery Services (Urban Planning)

Canada Post - Postes Canada•Montreal, QC

1d•Hybrid

About The Position

Canada Post is currently seeking candidates to fill several Delivery Services Officer positions across Canada. The primary purpose of the Delivery Services Officer (DSO) role supports the planning and delivery of the Community Mailbox Centralization Project, which is of strategic importance to Canada Post. In support of the Corporation’s transformation, the Delivery Services Officer will provide direct field support for the conversion to community mailboxes (CMB’s), transitioning approximately four million addresses currently receiving door-to-door delivery. The Officer provides safe and cost-effective delivery mode and addressing solutions for Canada Post and its customers for a designated area of regional operations. This includes providing guidance, direction, and controls during the planning and implementation of all new and updated delivery services.

Requirements

High School diploma or provincial equivalent (GED) Equivalent experience may be accepted in lieu of a High School Diploma
A post-secondary certificate, diploma or degree in urban planning, geographical information systems, graphic design, rural planning or any related discipline OR Minimum 2 years experience in Delivery Services or Delivery Optimization roles; OR Minimum 2 years experience in delivery logistics and/or urban planning
Experience managing client escalation, conducting data analytics and site inspections
Working knowledge and ability to demonstrate skills at an Advanced level of the Microsoft Office suite of software (PowerPoint, Excel, Access)
Working knowledge and the ability to demonstrate at an Advanced level CPC Web applications such as SAP and other non-CPC applications, such as Google Earth, Adobe Acrobat and AutoCAD
Demonstrate professional communication skills in both written and verbal formats; at an Advanced level
Possess a valid permanent driver’s license (no graduated or temporary license)
Have a satisfactory safe driving record per CPC’s Driver Safety Program
Frequent/extensive travel away from the home office or home region, which may include the need for overnight stays in hotels
Extended travel to remote areas may also be required
The availability to change working hours to meet external customer needs.

Nice To Haves

Professional experience in real estate facility or asset management, engineering or customer service
Post-secondary degree in Urban/Municipal planning
Working with and managing large budgets
Regular Forecasting and planning of equipment and resources

Responsibilities

Monitors growth projections in designated communities, and develops addressing and delivery plans. Maintains ongoing communication with the Officer, Standard Operating Equipment Maintenance to advise them of projections so they can realign plans for street furniture and associated equipment maintenance.
Works with municipal planning officials and real estate developers to understand their issues and priorities, and represents those of Canada Post. Ensures Canada Post’s requirements are built into plans for all construction. Develops and delivers or participates in presentations on proposed new delivery services to municipal authorities and the general public.
Plans and manages the implementation for new points of call, including assigning addresses and delivery modes, and transfer points while mindful of safety, cost effectiveness and public concerns. Establishes site locations, and street furniture and equipment needs, and oversees logistics of new site installations.
Works with contractors and suppliers to ensure high quality and timely completion of work. Inspects work and certifies completion for new site installations.
Plays a local lead role for national delivery service projects, managing change within Canada Post, and with contractors, customers and government officials. This includes addressing changes, logistics planning for equipment conversions, communications and implementation.
Projects professional service standards and ensures customer experience is a priority when investigating and resolving service issues and complaints.
Stays current with Corporate Address and Delivery Planning policies, and works to educate local postal officials on addressing and delivery procedures, reporting compliance, and roles and responsibilities. Mentors and coaches Delivery Planners to further their professional development in Addressing and Delivery Services.
Provides first level Address Management System, MIS and other delivery systems expertise to support regional operational planning and problem solving. Ensures the timely update and integrity of data in these systems, and provides advice and guidance on their use.
Gathers data on municipal and commercial business and development plans and projects and provides input to the operational planning process.