Office Technician

State of Nebraska • Lincoln, NE

1d • Onsite

About The Position

The State of Nebraska, Department of Health and Human Services, is looking for a dedicated Office Technician to support the Division of Medicaid and Long Term Care. You will play a key role in providing critical information to supervisors and team members, supporting the important decisions that impact the Division’s work. Are you a dynamic individual with excellent customer service skills, keen attention to detail, and a passion for helping others? If so, WE WANT YOU

Requirements

• Coursework/training or experience in public contact, customer service, and/or performing and applying office/clerical support procedures, including the use of a personal computer, associated software, and office equipment.
• Data entry techniques and procedures.
• Basic computer skills and knowledge of Microsoft Outlook, Microsoft Word and Excel
• Proofreading skills
• Accurate data entry.
• Able to file and retrieve materials using alphabetical and numerical filing systems.
• Able to perform repetitive work in a high volume, fast paced work environment.

Nice To Haves

• At least one year of customer service experience, experience with Enterprise One, NFOCUS, MMIS, OnBase, and Microsoft Excel.
• Internal and external customer service experience

Responsibilities

• Provide general office assistance and maintain office supplies.
• Enter information from Medical and NFOCUS claim forms with 95% accuracy and 8000 keystrokes per hour.
• Identify and correct any errors in the data.
• Sort, file, and organize documents.
• Open and process incoming mail.
• Copy documents as needed and conduct research to verify information.
• Review medical claim forms for missing or incomplete information and correct discrepancies.
• Answer calls regarding claim status, client eligibility, and provider payments.
• Use mainframe systems to verify and provide accurate information.
• Maintain confidentiality of all billing and provider-related information.
• Exhibit strong attention to detail and proofreading skills to ensure accuracy of documents and reports.
• Maintain regular and predictable attendance.

Benefits

• 13 Paid Holidays
• 12 Vacation Days and 12 Sick Days per year, starting on day 1.
• Career Development: Expand your skills with ongoing learning opportunities.
• Tuition Reimbursement: Support for your educational goals.
• 156% match on retirement contributions
• Caring Organization: Be part of a workplace that values inclusivity and diversity.
• Flexible Schedules: Balance work and life with our flexible scheduling options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed