General Job Template

Instructure, Inc. • Loveland, OH

2d • Hybrid

About The Position

Instructure is growing, and we want our top talent to grow with us. That’s why we invest time and energy in developing our employees. Instructure invests in helping team members develop the skills to succeed and provide opportunities for growth. Our teams are self-driven, empowered, and we support a bottom up culture. This is helping us drive our success. Turns out when you hire good candidates, invest in people, you end up with an excellent place to work.
Instructure is a company that is helping lifelong learners around the world to empower themselves to make the most of their academic achievements and turn credentials into opportunities. In the role of Office Support, you’ll be part of a hand-picked team of talented, dynamic and committed people that make up our growing Print Services division printing and delivering over a million credentials annually.
We are looking for a responsible, well-organized person who will be responsible for a variety of tasks. Duties will include providing support to our managers, employees, customers, and various daily office needs.
The ideal candidate will have excellent oral and written communication skills and be able to organize their work using tools such as MS Excel and SalesForce. If you have previous experience or exposure to customer support, we’d like to meet you.
Ultimately, the individual in this role will ensure the efficient and smooth day-to-day operation of our print facility.

Requirements

• Attention to detail and problem-solving skills.
• Team oriented.
• Positive attitude and willingness to learn new things.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multitask.
• Excellent time management skills and the ability to prioritize work.
• Proficiency in MS Office (MS Excel, MS Word).
• Working knowledge of office equipment, such as printers, computers, etc.
• High School Degree.

Nice To Haves

• Customer Support
• UPS/FedEx shipping and receiving

Responsibilities

• Occasional shipping and receiving including creating shipping labels for FedEx and USPS Priority Mail
• Prepare Postal Paperwork.
• Proper handling of consumables
• Work with Learner Support team to resolve customer issues
• Communicate with Learners through SaleForce
• Logging returned mail.
• Preparing Sample Packs for the Sales team

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED