Temporary Office Support (up to 10 months)

Town of Kingsville•Kingsville, ON

1d•CA$29 - CA$36•Onsite

About The Position

Reporting to the applicable Department Manager or Supervisor, the Office Support Employee provides administrative, clerical, reception, and customer service support across multiple municipal departments, including Customer Service, Finance, Public Operations, Facilities and Properties, Building, Planning, Fire and Legal. This posting is for the remainder of a maternity position and is temporary, lasting up to 10 months.

Requirements

Minimum Community College diploma in Business Administration, Public Administration, or related field.
2–3 years progressive experience in a municipal or professional office environment.
Proficiency with Microsoft Office (Word, Excel, Outlook), Great Plains, Laserfiche, Cityworks, Cloudpermit, GIS mapping, and other municipal software.
Excellent customer service, organizational, and communication skills.
Experience handling cash, processing financial transactions, and preparing bank deposits.
Experience with data entry, file management, telephone reception, and general office procedures/equipment (photocopier, scanner, postage meter, stuffing machine, debit machine).
Ability to multitask, prioritize effectively, and complete assignments accurately and efficiently.

Nice To Haves

General knowledge of municipal operations, property assessments, by-laws, building codes, and departmental policies is considered an asset.

Responsibilities

Provide front-line customer service in person, by telephone, and via email; respond to inquiries, complaints, and service requests, and direct residents to the appropriate department.
Answer multi-line telephones, forward calls, and manage email correspondence in accordance with departmental standard operating procedures.
Document service request outcomes and communicate results to residents and internal staff.
Process payments for property taxes, water accounts, building permits, licenses, burials, marriages, and other municipal services.
Reconcile and balance cash drawers, prepare bank deposits, and accurately manage daily financial transactions.
Track deposits and maintain accurate financial records related to property and service files.
Review, process, and track building permits, inspections, zoning applications, portable sign requests, and related documentation using Cloudpermit, Cityworks, and other municipal systems.
Enter, track, and follow up on service requests, complaints, and locate requests; update Ontario One Call and internal tracking logs.
Coordinate inspections, work orders, and service requests across departments.
Maintain records, files, property information, maps, and departmental lists using Laserfiche, GIS mapping, and other municipal software.
Create, update, and close property files and prepare property information reports for legal, real estate, and public inquiries.
Prepare certificates, letters, reports, agendas, departmental correspondence, and committee packages.
Support the development and maintenance of standard operating procedures, policy documentation, reports, and interdepartmental projects.
Assist the Supervisor/Manager or Director with Administrative tasks.
Provide backup support across all Office Support service areas as required.
Participate in departmental meetings and collaborative initiatives.
Perform other duties as assigned.