OFFICE SUPPORT STAFF - WESTON COUNTY CLINIC

Volunteers of America Northern Rockies • Newcastle, WY

5d • Onsite

About The Position

The Office Support Staff provides administrative/clinical support to patients and the treatment team. The Office Support Staff is the first point of contact for visitors to the facility, providing information and maintaining positive relationships with referral sources and community partners.

Requirements

• High School Diploma or GED
• Must possess and maintain a valid driver’s license
• Must obtain and maintain valid certifications for the following training within the first 30 days of employment. (Training for certification will be offered in the house)
• CPR / First Aid
• Mental Health First Aid
• MANDT
• Crisis management
• Ability to work with multiple staff, clients, and agencies.
• Proficiency with Microsoft Office Software: Outlook, Word, Excel
• Able to meet tight deadlines under pressure.
• Organization skills
• Ability to work both independently and as part of a team.
• Practical oral and written communication skills
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.

Nice To Haves

• Two or more years working with people experiencing mental illness and substance use problems
• Two or more years working with people who are actively experiencing a crisis
• Two or more years working with people in a residential service environment

Responsibilities

• Answer multi-line phone system
• Schedule clients for appointments
• Inform clients of required documentation needed for their appointments
• Ensure patients complete all paperwork, and all intake/discharge processes are completed
• Process client contact and insurance information changes
• Provide administrative support for all written correspondence
• Process payments from clients
• Prepare and complete office reports/projects as assigned by supervisor specific to job position (e.g., prebilling and insurance audits)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED