Office Support Specialist (Part-time/PRN)
About The Position
Appleseed Community Mental Health Center is seeking a flexible, organized, and customer-service focused individual to join our Support Staff team in a part-time/PRN Office Support Specialist role. This position is ideal for someone who enjoys variety in their workday and is interested in learning multiple front office functions within a behavioral health setting. This position is guaranteed scheduled hours every Tuesday and Thursday from 8:00am–11:00am covering the front desk receptionist role. Additional hours are available based on agency needs, including assisting with medical records, intake support, scheduling, clerical projects, and coverage for staff call-offs or vacations. While weekly hours may vary, this position will not exceed 29 hours per week. The Office Support Specialist is cross-trained in multiple front office departments and plays an important role in ensuring smooth daily operations and excellent customer service to clients, staff, and community members.
Requirements
- High school diploma required
- Ability to multitask and adapt to changing priorities
- Comfortable learning multiple job functions and agency systems
- Basic computer knowledge including Microsoft Word and Excel
- Ability to work independently and as part of a team
- Ability to maintain confidentiality and professionalism at all times
Nice To Haves
- Previous clerical, receptionist, customer service, or medical office experience preferred
- Strong communication and organizational skills
Responsibilities
- Greet clients and visitors in a courteous and professional manner
- Answer and route incoming phone calls
- Schedule, cancel, and reschedule appointments
- Collect and receipt payments accurately
- Verify and update client demographic, insurance, and financial information
- Assist with appointment reminder calls
- Support medical records functions including scanning, filing, chart preparation, and records requests
- Assist intake and front office staff with administrative tasks and client registration processes
- Prepare and organize documents for clinical and medical staff
- Provide coverage for front desk operations as needed
- Maintain professionalism and confidentiality in accordance with HIPAA regulations
- Assist with special projects and other duties as assigned
Benefits
- Flexible supplemental hours
- Opportunity to learn multiple areas within healthcare administration
- Supportive team environment
- Valuable experience in behavioral health operations
- Potential for future growth opportunities within the agency
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
