Office Support Specialist
Cooperative Farmers Elevator•Rushmore, MN
•Onsite
About The Position
To work in a front-line position in the office serving as the point of contact for customers delivering outstanding service in a fast-paced office environment. In this position the Office Support Specialist will handle diverse customer inquiries and requests, supporting daily office operations and contributing to the cooperative's success.
Requirements
- High School Diploma, GED or equivalent combination of education and experience
- Knowledge of administrative/inventory procedures and systems
- Excellent written and verbal communication skills, ability to communicate clearly and professionally
- A strong customer service orientation with the ability to handle inquiries and resolve issues effectively
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software
- Strong organizational skills and the ability to prioritize tasks, manage time effectively, and meet deadlines
- Accuracy and attention to detail in all work performed
- Ability to identify and resolve problems efficiently and effectively
- Flexibility and adaptability to changing priorities and tasks
- Ability to work effectively as part of a team
- Professional demeanor and appearance
- Experience with maintaining accurate records and filing systems
- Willingness to flex schedule in accordance with work that needs to be done at the location, including seasonal increases
Responsibilities
- Assist in administrative duties: answering phone calls, providing counter sales and customer service
- Communicate and build great relationships with all employees and customers
- Perform billing of CFE products and transfers
- Perform truck scale, grain probing, and grading procedures
- Assist with grain contracts, settlements, reporting, and enter contracts for producers
- Assist with day and month end reconciliation & process
- Process accounts receivable (AR) payments
- Receive and verify products against purchase orders (POs)
- Help to complete monthly inventory of all location products
- Develop and maintain in-depth knowledge of location-specific processes, procedures, and offerings to confidently answer customer questions and resolve their concerns.
- Enforce and uphold the cooperative’s credit policy
- Make credit terms known to all employees and customers
- Collaborate with Credit department and management for customer transactions
- Inform your supervisor of discrepancies in your reports as soon as you are aware of them
- Inform your supervisor of potential problems or potential new business opportunities directly or indirectly related to your department
- Report any unsafe equipment or working conditions to your supervisor
- Report any needed repairs or special maintenance to your supervisor immediately
- Uphold cooperative policies
- Follow and comply with all laws and regulations both State and Federal
- Attend employee safety meetings, etc. held as required or scheduled in conjunction with Safety Director or location as required
- Perform other duties as assigned by management
- Collaboratively work with location, departmental personnel
- Attitude consistently mirrors the company image and promotes fellow employee teamwork
- Present a professional image through words, actions, and personal appearance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
