Office Support Specialist-Clarksville

Waste Pro USA • Clarksville, TN

12d • Onsite

About The Position

This role is for an Office Support Specialist in Clarksville. The position involves efficiently scheduling and dispatching technicians/drivers/service calls, answering customer calls, and providing excellent customer service. The specialist will communicate with customers about scheduling, service updates, and inquiries, and assist with accounts receivable duties including payment follow-up and collections. Maintaining accurate customer records and dispatch logs, coordinating with office staff and field personnel, and performing general administrative duties are also key responsibilities. The ideal candidate is flexible, organized, comfortable switching between dispatch and customer service, able to work independently, communicate professionally, and help keep operations running smoothly. This role requires adaptability to different daily responsibilities, strong communication and organizational skills, and the ability to multitask in a fast-paced environment.

Requirements

• Strong phone, communication, and organizational skills
• Ability to multitask and adapt to changing daily responsibilities
• Proficient with Microsoft Office and basic computer skills
• Dependable, professional, and detail-oriented

Nice To Haves

• Previous dispatch and/or customer service experience preferred
• Accounts receivable experience preferred but not required

Responsibilities

• Schedule and dispatch technicians/drivers/service calls efficiently
• Answer incoming customer calls and provide excellent customer service
• Communicate with customers regarding scheduling, service updates, and general inquiries
• Assist with accounts receivable duties, including customer payment follow-up and collections
• Maintain accurate customer records and dispatch logs
• Coordinate with office staff and field personnel to ensure smooth daily operations
• Perform general administrative and office support duties as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed