Office Support Specialist

Navajo County • Show Low, AZ

1d

About The Position

Under close supervision, performs general office and clerical work of routine difficulty; performs related work as assigned. This role provides high-quality customer service by assisting clients in person, by phone, and electronically. It involves performing a variety of administrative and clerical tasks to support daily operations, processing transactions, maintaining records, and ensuring accuracy of information. The specialist will utilize computer systems and databases to enter, track, and retrieve information, communicate effectively with internal teams and external partners, maintain confidentiality and handle sensitive information with discretion, support multiple programs, and adapt to changing priorities and department needs. The role also ensures compliance with applicable policies, procedures, and regulations.

Requirements

• Knowledge of standard office equipment, computer software and spreadsheet applications
• Knowledge of mail classes and postage requirements
• Knowledge of personnel and departments and referral processes
• Skill in working with sensitive, complicated and detailed information
• Skill in maintaining accurate, timely and confidential documentation and records
• Skill in effectively communicating verbally and in writing
• Skill of considerable degree in establishing and maintaining effective working relationships with employees, other agencies and the public
• Skill of considerable degree in public relations, to include ability to effectively communicate both verbally and in writing and to de-escalate heightened situations

Nice To Haves

• High School Diploma or GED
• One year of general clerical experience
• Valid Arizona driver’s license
• Must hold or be able to obtain an Arizona Fingerprint Clearance Card

Responsibilities

• Provide high-quality customer service by assisting clients in person, by phone, and electronically
• Perform a variety of administrative and clerical tasks to support daily operations
• Process transactions, maintain records, and ensure accuracy of information
• Utilize computer systems and databases to enter, track, and retrieve information
• Communicate effectively with internal teams and external partners
• Maintain confidentiality and handle sensitive information with discretion
• Support multiple programs and adapt to changing priorities and department needs
• Ensure compliance with applicable policies, procedures, and regulations

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED