About The Position

The Office Support Specialist is responsible for assisting in overall operations of the school. The Office Support Specialist reports to the Principal or Assistant Principal, but works closely with all levels of school and home office staff as well as with students, parents, and vendors. The Office Support Specialist is responsible for monitoring attendance and assisting the Office Support Specialist.

Requirements

  • Enrolled in college or possess BA/BS degree strongly preferred
  • Experience working with children of varied ages in a learning environment highly desired
  • Must have the ability to demonstrate and/or show competency in the following areas:
  • Bilingual in Spanish preferred
  • Intermediate proficiency in Microsoft Word, Excel, and Outlook
  • Ability to work with constant interruptions and remain focused; understand and carry out oral and written instructions; learn new procedures and upgrade skills in order to meet changing job conditions
  • Math skills to add, subtract, multiply, divide whole numbers, calculate averages and percentages
  • Basic record-keeping and filing techniques
  • Correct English usage, grammar, spelling, punctuation and vocabulary
  • Oral and written communication skills
  • Interpersonal skills using tact, patience and courtesy

Nice To Haves

  • Bilingual in Spanish

Responsibilities

  • Greet and assist parents, students, and visitors to the school in a friendly and professional manner, providing excellent customer service; greet, assign, equip and orient substitute teachers
  • Answer phones using a professional and courteous manner; route calls appropriately; take messages and distribute in a timely manner
  • Reply to general information requests with the accurate information; assist with typing, composing, faxing and copying of correspondence and letters
  • Process documents and materials such as student transfers, student cumulative reports and schedules; assist in the maintenance of student records, ensuring their accurate completion; distribute flyers; enter enrollment data, update student info and process student data for exits; request information from previous schools for student records and transcript requests
  • Maintain accurate attendance records and provide accurate information in mandated district and state reporting
  • If bilingual, assist with translations (English to Spanish) for IEP Meetings, school newsletters, flyers, parent meetings, and in all other needed areas
  • Meet with the Attendance Auditor on Pre Audits and Audit dates
  • Make phone calls to parents of students that are absent
  • Input tardies, unofficial tardies and distribute tardy notes
  • Make phone calls to teachers who have not submitted attendance
  • Report to Administration for SARB related purposes
  • Help support students when the nurse is out
  • Call classes for students who are picked up early
  • Submit student and employee incident, illness, or injury reports to Administration and follows up as needed
  • Create new attendance procedures to help organize attendance paperwork/procedures/technology and minimize discrepancies
  • Call parents when students have an accident, injury, or illness
  • Print attendance reports for students per parent request
  • Attend weekly meetings with Administration to create/complete weekly tasks for school activities
  • Responsible for making phone calls to parents and preparation of parent meetings
  • Translate documentation for teachers, parents and counselors
  • Demonstrate knowledge of, and support Ingenium Schools mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the Code of Conduct
  • Provide the Home office with school pictures and activities as needed
  • Responsible for the maintenance, storage, and security of all student files; responsible for inputting and maintaining student data into Student Information System (SIS) and cumulative (CUM) files including meal applications, identifying and updating student sub-group information (e.g. EL, SpEd) and daily attendance; create statistical and classification reports at the end of the month including monthly attendance report due to the home office
  • Other general office duties/projects as assigned and needed
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