Office Support Specialist
About The Position
The Field Support Specialist/Office Support Specialist is the backbone of our service level agreements. Whether it's managing high-stakes shipping, executing a complex print project, or being the welcoming face at the front desk, you ensure business continuity with a professional smile. As a Field Support Specialist (FSS), you are our "Special Ops" team member. You provide critical backup coverage across our regional sites, stepping in to save the day when regular staff are away. One day, you’re the face of a high-end corporate lobby; the next, you’re managing complex logistics or high-stakes digital print projects.
Requirements
- 2+ years of experience in office services, hospitality, or logistics.
- Comfortable with MS Office and learning new proprietary digital systems.
- Reliable transportation.
- High School Diploma or equivalent.
- Mandatory access to reliable transportation (regional travel is a core part of the role).
- Ability to handle same-day assignments and varying schedules.
- Comfortable being on your feet, lifting up to 25 lbs (or 50 lbs with a teammate), and keeping the office moving.
- Proactively find work during downtime and stay calm under pressure.
Responsibilities
- Provide a 5-star concierge experience for guests and clients.
- Manage lobby flow, security protocols, and global call routing with grace and composure.
- Own the lifecycle of inbound/outbound shipments.
- Master manual and electronic chain-of-custody procedures for high-priority packages.
- Operate high-end Multi-Functional Devices (MFD) for print, binding (GBC, Velo, Coil), and digital scanning.
- Ensure all equipment is "battle-ready" with proactive maintenance and toner management.
- Keep conference rooms, pantries, and common areas "VIP-ready" at all times.
- Manage inventory like a pro, ensuring supplies are always stocked before they’re needed.
- Provide critical backup coverage across our regional sites, stepping in to save the day when regular staff are away.
Benefits
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking Pre-Tax Plans
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Program
- Identify Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
