Home Health and Hospice- Office Support Specialist (Intake)

Eden Health • Cheyenne, WY

3h • Onsite

About The Position

This position assists with coordination of patient care including intake, scheduling, medical records and reception work.

Requirements

• High school diploma or equivalent required
• General clerical, data entry and excellent organizational skills
• Able to communicate effectively in English verbally and in writing
• Working knowledge of computer software programs
• Valid driver’s license and reliable transportation
• Able to pass criminal background check and national sex offender clearance
• Must be able to physically report to administrative office for entire shift. This is not a remote position.

Nice To Haves

• Healthcare experience preferred.
• Medical terminology desired.
• EHR medical record documentation experience preferred

Responsibilities

• Data enters patient information into the electronic health record (EHR);
• Coordinates patient scheduling and guarantees patient satisfaction by creating consistency and continuity with the patient’s schedules;
• Reviews medical record for completeness and is proactive to retrieve any missing information;
• Attaches documents related to patient files received via fax, scan or mail into the EHR;
• Monitors aged unsigned provider orders and submits requests for these to be signed to providers and tracks them closely per regulatory requirements;
• Receives and responds to written and verbal requests for medical records, transports/transfers records to requesting area;
• Reviews Face-to-Face and referral documentation for completeness/adequacy per regulatory requirements;
• Answers and transfers phones quickly and efficiently;
• Uses EHR to obtain and update patient demographic data accurately;
• Processes incoming/outgoing mail and faxes as needed;
• Assists management with typing, filing and computer related tasks as needed;
• Files, prints, faxes, copies, cleans, organizes and assembles new patient folders as assigned;
• Reviews patient charts for billing accuracy and follows up with any unmet requirements timely to ensure timely billing and documents appropriately;
• Provides backup to other Eden team members as assigned;
• Participates in information management and quality assurance performance improvement (QAPI) activities;

Benefits

• Benefits starting as early as 30 days after start date
• Employee Discounts on travel, resorts, car rentals, Columbia and so much more!
• Employee Hardship Fund
• Bonuses Program
• Employee Stock Program (ESOP)
• Employee Wellness. Family first culture
• Paid Time Off for a Personal Day of your choosing
• Financial Planning through Unum
• Free Counseling Sessions through Unum
• Training and educational Assistance
• Career Advancement Opportunities
• 401k Retirement Savings Plan
• Employee Stock Ownership Plan
• Flexible Spending Accounts
• Life, Accident, & Disability Insurance
• Paid Holidays
• Continuing Education Credits are paid for – we offer online and in-person education
• Discounts with AT&T Wireless, National and Enterprise car rentals
• Discounted tickets to a variety of events (Disney Land, Disney World, Universal Studios, SeaWorld, Local Concert/Sporting Events, Hotels/Resorts, etc.)
• Paid sick leave and vacation time – eligible employees start accruing time on their first day of employment
• Identity Theft Protection
• Employee Assistance Program
• Floating Personal Holiday – use it on your birthday or any other day of the year!
• Dental, Medical, Vision available for full-time status

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED