PACT Program Assistant- Office Support Specialist I

Commonwealth of Massachusetts•Brockton, MA

1d•Onsite

About The Position

The Department of Mental Health is accepting applications for an Office Support Staff I to support the Brockton-area PACT (Program of Assertive Community Treatment) team. The PACT team serves individuals with complex behavioral health needs. This position is ideal for someone who thrives in a fast‑paced, team‑centered environment where organization, communication, and compassion come together to make a meaningful impact. You will be a central point of coordination for staff, clients, and community partners, ensuring smooth daily operations while contributing to a supportive and welcoming atmosphere for everyone who enters the program. This role provides a chance to build deep knowledge of mental health services, medical records processes, and program operations while working alongside dedicated clinicians and administrative professionals. You will gain valuable experience in areas such as data management, client engagement, and cross‑department collaboration, all within a setting that values professionalism, empathy, and continuous learning. For someone seeking a role with purpose, stability, and opportunities to grow, this position offers a rewarding path forward.

Requirements

Knowledge of office management practices, general report writing, and the use of standard office equipment.
Ability to understand, explain, and apply relevant laws, regulations, policies, and procedures.
Strong analytical skills with the ability to evaluate data, draw conclusions, and make informed recommendations.
Ability to follow written and verbal instructions and gather information through interviews, documents, and records.
Clear and concise writing skills with the ability to organize information logically and prepare accurate reports.
Ability to maintain detailed and accurate records, including charts, tables, and tracking systems.
Effective oral communication skills, including the ability to provide clear instructions and interact tactfully with diverse populations.
Ability to build rapport and maintain positive working relationships across varied cultural and economic backgrounds.
Demonstrated sound judgment, discretion with confidential information, and the ability to supervise when required.

Nice To Haves

Advanced proficiency with office software, databases, and electronic record systems.
Experience working in healthcare, behavioral health, or human services settings.
Strong ability to multitask and manage competing priorities effectively.
Excellent verbal and written communication skills for interacting with clients, families, and staff.
Familiarity with handling confidential information, including HIPAA or privacy‑related standards.
Proven problem‑solving skills with the ability to identify issues and recommend solutions.
Customer service experience demonstrating empathy, professionalism, and patience.
Strong organizational and time‑management abilities with attention to detail.
Experience supporting multidisciplinary teams such as clinicians, nurses, or social service staff.
Adaptability and willingness to learn new systems, procedures, and program requirements.

Responsibilities

Provide comprehensive administrative support including copying, filing, preparing correspondence, managing mail, and maintaining organized program records.
Set up and audit client charts, file clinical documentation, track authorizations, and ensure compliance with medical record standards.
Greet visitors, triage calls, relay information between clients and staff, and assist in addressing urgent or escalating situations.
Maintain databases, complete client enrollments and discharges, update demographic information, and prepare data for audits and committee review.
Support program operations by coordinating schedules, tracking staff leave, preparing monthly calendars, and maintaining program protocols and manuals.
Assist clinical staff by coordinating with pharmacies, updating appointment cards, monitoring waiting areas, and reporting observed client concerns.
Manage office supplies and equipment, coordinate repairs, and ensure functional workspaces for staff.
Communicate with landlords, pharmacies, and internal departments to support client needs and program operations.
Provide backup coverage for reception and registration, including client check‑ins, staff notifications, and system updates.
Serve as cross‑trained support for key supervisory duties, follow established procedures, and maintain knowledge of available programs and services.